Partner Success Lead

Location: San Francisco, CA Seniority: 4 to 7 years of experience Compensation: Salary: 120K to 200K Competitive equity Visa sponsorship available for the right candidate Employment Type: Full-time About the Role We're building the foundation for the next generation of recruiting firms, powering top recruiters as they place talent into high-growth startups. As Partner Success Lead , you'll establish how we support and scale our recruiter ecosystem. This is a player-coach role: you'll begin as an individual contributor, directly managing key recruiter accounts while creating the playbooks, processes, and systems that will form the foundation of Partner Success. As the team grows, you'll have the opportunity to hire, lead, and shape the function into a critical pillar of our operations. This is an ideal role for someone who's led small teams and wants to own a function from the ground up in a fast-growing, Series A to B environment. What You'll Do Own relationships with high-value recruiters and agencies , ensuring they're onboarded, productive, and growing on the platform. Build and refine playbooks, processes, and metrics for how Partner Success operates. Identify recurring recruiter pain points and design scalable, repeatable solutions . Act as the link between recruiters and internal Operations and Product teams , surfacing actionable insights. Lay the foundation for a future team by defining roles, hiring, and mentoring Partner Success Managers. What We're Looking For Experience and Background 4 to 7 years in customer success, account management, operations, or consulting at a fast-growing startup or high-performance organization. Customer-facing experience owning partner or client relationships end-to-end (e.g., SMB SaaS CSM, FinTech customer success, or marketplace account management). Proven experience building customer success functions or scalable client-facing processes . Management experience has led direct reports, even if in small teams. Experience in startups (Series A to pre-IPO) or elite organizations with a culture of operational excellence. Strong academic background (top university, high GPA) or equivalent professional achievement. Soft Skills and Mindset Service-minded: makes partners feel heard, supported, and confident. Process-driven: builds structured workflows from unstructured interactions. Exceptionally responsive: thrives on high-volume, fast-turn problem solving. Sharp and empathetic: adapts communication for different recruiters needs while staying supportive. High energy: leaves every partner conversation feeling motivated and empowered. Bonus Points Experience supporting SMB or entrepreneurial-style customers . History of taking ownership over accounts, processes, or at-risk clients. Why You'll Love This Role 0 to 1 ownership: Build Partner Success from scratch to scale. Player-coach opportunity: Manage accounts while shaping the foundation of a new function. Impact: Directly influence how top recruiters grow and succeed. Leadership path: As the function scales, grow into a leadership role.