Payment & Back Office Processing Specialist

Role Overview

We are looking for a Payment & Back Office Processing Specialist with strong knowledge of payment processing, PSP integrations, transaction reconciliation, and back-office operations.

The ideal candidate should understand the full payment lifecycle, from payment method integration and transaction processing to settlement, reconciliation, withdrawals, and issue resolution. The role requires strong attention to detail, analytical skills, and the ability to coordinate effectively with PSPs, internal teams, and other stakeholders.

Key Responsibilities

Back Office Processing

• Monitor daily deposit and withdrawal transactions across different PSPs and payment channels.
• Process and verify transactions accurately and within the required SLA.
• Monitor payment channels and identify failed, pending, rejected, or unusual transactions.
• Ensure payment methods are operational and escalate any technical or processing issues promptly.
• Monitor PSP balances and transaction limits to ensure sufficient liquidity for processing.
• Coordinate with PSPs regarding transaction issues, payment delays, investigations, chargebacks, and settlements.
• Support the activation, deactivation, and configuration of payment methods based on operational requirements.

Payment Integration

• Understand the basic technical flow of PSP/payment gateway integrations, including API-based payment processing.
• Work closely with technical teams during the integration and testing of new PSPs and payment methods.
• Support UAT testing for deposits, withdrawals, callbacks, transaction statuses, and payment confirmations.
• Validate transaction data between the PSP, internal systems, and CRM/back-office platforms.
• Identify integration-related discrepancies and coordinate with technical teams and PSPs for resolution.
• Maintain an understanding of payment statuses, API responses, transaction references, and reconciliation requirements.

Reconciliation & Reporting

• Perform daily reconciliation between PSP reports and internal/CRM records.
• Validate transaction status, amounts, currencies, fees, and settlement information.
• Identify unmatched or missing transactions and investigate the root cause.
• Prepare daily/weekly payment and reconciliation reports.
• Track outstanding settlements and PSP balances.
• Maintain accurate records of payment movements and reconciliation results.

Requirements

• 2+ years of experience in payment operations, PSP operations, payment processing, fintech, or a similar environment.
• Strong understanding of payment processing and payment lifecycle management.
• Practical knowledge of PSP/payment gateway integrations and API-based payment flows.
• Experience with deposit and withdrawal processing.
• Experience with back-office/CRM transaction processing.
• Good understanding of transaction reconciliation and settlement processes.
• Strong Excel/Google Sheets skills, including formulas, filtering, reconciliation, and data analysis.
• Ability to work with large transaction datasets and identify discrepancies.
• Strong attention to detail and accuracy.
• Good problem-solving and analytical skills.
• Ability to work under pressure and meet strict operational deadlines.
• Strong communication and coordination skills.
• Willingness to work in shifts.

Technical Knowledge

The candidate should ideally have experience with:

• PSP/payment gateway integrations
• API payment flows
• Transaction statuses and lifecycle
• Deposit and withdrawal processing
• Payment reconciliation
• Chargebacks and payment investigations
• CRM/back-office systems
• Excel/Google Sheets
• UAT and payment integration testing

Preferred Candidate Profile

The ideal candidate is someone who can work across both operations and technical payment functions - not only processing transactions from the back office but also understanding how the payment flows technically between the client, PSP, payment gateway, and internal systems.

Experience working directly with multiple PSPs/payment methods and managing payment integrations from testing through production would be highly preferred.

What we offer:

• Annual Ticket Home - 2,500 AED a year offered after 1 year of employment
• VISA Sponsorship
• Health Insurance
• Annual Discretionary Bonus Pool – rewarding high performance
• Monthly $100 Core Values Nominations – recognition for living our values
• Quarterly Core Values Winner – exclusive dinner with our Directors
• Yearly Core Values Champion – an all-inclusive paid work trip to one of our global offices
• Work from Other Offices – flexibility to work remotely from our worldwide locations (at employee’s expense)