Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, Dubai, and Yerevan. FxPro boasts a diverse workforce of over 600 employees representing 50 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.

As a Payments Monitoring Specialist, you will monitor client deposits and withdrawals across FxPro's PSPs, acquirers, and payment channels, investigating issues, reporting on performance trends, and supporting fraud prevention and compliance efforts. You'll work closely with client accounting, risk, compliance, and operations teams to ensure smooth, compliant payment flows.

Responsibilities

Monitor real-time client deposits and withdrawals across all PSPs, acquirers, and payment channels
Investigate failed transactions, delays, or anomalies; liaise with PSPs, banks, and internal tech teams to resolve issues
Produce daily, weekly, and monthly reports on PSP performance, failure reasons, and emerging trends
Support clients with daily deposit and withdrawal issues in collaboration with the client accounting team
Assist fraud prevention and compliance teams by flagging suspicious or unusual transaction patterns
Maintain monitoring dashboards and configure alerts for downtime, high decline ratios, or abnormal payment behaviors
Assist in onboarding and testing new PSPs, payment methods, and routing strategies
Collaborate with Risk, Compliance, and Operations teams to ensure adherence to AML, PCI DSS, and local regulatory standards

Requirements

Bachelor's degree in Finance, Economics, Business, IT, or related field
2+ years of experience in payments monitoring, PSP operations, or back-office within a brokerage, fintech, or financial services company
Strong analytical mindset with the ability to interpret payment data and spot trends
Familiarity with CFD/FX brokerage operations and common payment challenges in the industry (chargebacks, high decline rates, regional payment preferences)
Experience working with multiple PSPs, acquirers, and card schemes
Basic understanding of compliance requirements relevant to card acquiring, including AML, PCI DSS, and PSD2
Excellent troubleshooting, communication, and escalation management skills
Experience with payment orchestration or routing platforms is a plus
Familiarity with fraud detection systems and 3DS routing is nice to have
Understanding of APIs and BI tools is an advantage

Interview steps