Player Support Specialist (email only) – German & English

Join an International Gaming Team in Sofia, Bulgaria

Location: Sofia, Bulgaria

Position: Player Support Specialist

Languages: German + English

Work Model: On-site

Start Date: 16/10

Training: 5 weeks of fully paid training

International candidates' relocation terms:

• Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs

• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home

• Flight Tickets Covered - we handle your travel to Sofia

The internal relocation package from another city to Sofia:

• Relocation Bonus: €750 Gross (paid in 2 instalments) - to support relocation and initial rent costs

• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home

• Transport Covered - we handle your travel to Sofia

Your Next Career Move Starts Here

Are you fluent in German and English and passionate about gaming?

Join an international team in Sofia as a Player Support Specialist, where you'll help players enjoy a smooth gaming experience by providing professional support via email.

This is more than a customer support role. You'll become part of a multicultural gaming environment, receive comprehensive paid training, and have access to long-term career development opportunities.

Whether you're already experienced in customer service or looking to build your career in the gaming industry, this could be your opportunity to take your skills international.

What You'll Do

As a Player Support Specialist, you will be the point of contact for players who need assistance.

Your responsibilities will include:

• Providing professional and friendly player support via email

• Assisting players with questions and issues related to their gaming accounts and experience

• Investigating customer requests and identifying appropriate solutions

• Handling support cases accurately and efficiently

• Providing clear, helpful, and personalized responses

• Maintaining a high standard of customer satisfaction

• Following established procedures, quality standards, and communication guidelines

• Working closely with an international and multicultural team

• Continuously developing your product, communication, and customer service knowledge

Important: This is an email-based support role, so excellent written communication is essential.

What We're Looking For

We'd love to hear from you if you have:

• Fluent German – strong written and spoken proficiency

• Good English – sufficient to work effectively in an international environment

• Excellent written communication skills

• Strong customer service and problem-solving skills

• A detail-oriented and solution-focused approach

• Ability to work efficiently in a fast-paced environment

• A collaborative and team-oriented mindset

• Genuine interest in gaming or willingness to learn about the gaming industry

• Good computer literacy and ability to navigate multiple systems

• Motivation to learn and develop professionally

Previous customer support experience is an advantage, but full training is provided.

Fully Paid Training

You'll receive 5 weeks of fully paid training before taking on the role independently.

The training will help you develop the product knowledge, tools, processes, and communication skills required to succeed.

Additional Benefits

Family-Friendly Support

Because your life outside work matters too.

• Childcare support initiatives

• Family-focused workplace programs

• Healthy work-life balance culture

Health & Well-Being

Your well-being is part of the experience.

• Workplace physiotherapist services

• On-site massage services

• Wellness-focused environment

International Environment

Become part of a genuinely multicultural workplace.

• Diverse international teams

• Inclusive company culture

• Opportunities to work with colleagues from across Europe

• International networking opportunities

Career Growth

Don't just take a job — build a career.

• Internal promotion opportunities

• Professional development programs

• Continuous coaching and mentoring

• Long-term career progression opportunities within a global organization

Working Schedule

The role operates on a 24/7 Monday–Sunday schedule, meaning your working hours will be assigned within a continuous operational coverage model.

This is an important consideration for candidates who are comfortable working flexible shifts, including weekends and potentially evenings/nights.

Why Move to Sofia?

Sofia combines international career opportunities with an attractive lifestyle — making it a popular destination for professionals looking to start a new chapter abroad.

More affordable cost of living than many Western European capitals
Vibrant international and expat communities
Excellent restaurants, cafés, and social life
Mountains and nature just minutes from the city
Modern infrastructure and a growing business environment
Strong balance between career opportunities and quality of life

Whether you're looking for international experience, career growth, or a fresh start abroad, Sofia offers an exciting environment to do it.

Ready to Join the Game?