Job Title: Polish-Speaking Customer Service Advisor

Location: Lisbon, Portugal (Fully On-Site)

Employment Type: Full-Time (40 hours/week)

Work Schedule: Rotational shifts (5 days a week, 8 hours a day, scheduled between 07:00 and 21:00)

About the Role

Are you fluent in Polish and looking to start or expand your career in one of Europe's most vibrant, sun-drenched capital cities? We are looking for an enthusiastic and customer-focused Polish-Speaking Customer Service Advisor to join our multicultural team in Lisbon, Portugal.

In this role, you will serve as the first point of contact for Polish-speaking clients, providing high-quality support through various communication channels (email, phone, and chat). You will help customers resolve inquiries, navigate products or services, and deliver a seamless end-to-end customer experience.

This is a 100% on-site role located at our modern Lisbon office.

Key Responsibilities

Customer Support: Assist Polish-speaking customers with queries regarding accounts, orders, service updates, and general information via email, phone, and live chat.
Problem Resolution: Identify customer needs, troubleshoot issues, and provide accurate, effective solutions in a timely and professional manner.
Service Quality: Maintain high standards of customer satisfaction by delivering polite, clear, and empathetic communication.
Systems & Logging: Accurately record customer interactions and account details in the internal database/CRM system.
Team Collaboration: Work closely with colleagues and team leads to continuously improve service delivery and share best practices.

Requirements

Language Skills:
- Native or fluent proficiency in Polish (written and spoken).
- Minimum B2 level in English (for training, internal communication, and system usage).
Experience: Prior experience in customer service, retail, or hospitality is a plus, but not mandatory. Full training will be provided to help you succeed!
Technical Aptitude: Basic computer literacy and comfort navigating digital tools and CRM systems.
Communication: Excellent interpersonal, active listening, and problem-solving skills.
Flexibility: Willingness to work in a rotational shift system (5 days per week, 8 hours per day, covering time windows between 07:00 and 21:00).
Work Arrangement: Willing to work fully on-site in Lisbon.

Compensation & Benefits Package

We offer two tailored contract options depending on whether you require relocation support to Lisbon:

Option A: With Relocation Package (Ideal for candidates moving to Lisbon)

Gross Base Salary: €1,050.00 / month (paid 12 months per year).
Accommodation Included: Private bedroom in a company-provided shared apartment, with all utility bills (water, electricity, gas, internet) fully covered.
Flight Reimbursement: Initial flight ticket to Lisbon reimbursed upon completion of the probationary period.

Option B: Without Relocation Package (Ideal for candidates already living in Lisbon)

Gross Base Salary: €1,237.83 / month (paid 12 months per year).

Additional Perks & Benefits:

Comprehensive Paid Training: Fully paid initial onboarding program to equip you with all necessary tools and product knowledge.
Career Progression: Clear pathways for internal mobility, leadership roles, and professional development in a growing global company.
Multicultural Environment: Vibrant work culture with team-building events, activity clubs, and a friendly international community.
Office Amenities: Modern on-site facilities located conveniently in Lisbon with easy access to public transportation.

Working Hours & Shift Pattern

Contracted Hours: Full-time (40 hours per week).
Schedule: 5 days a week, 8 hours a day (with scheduled breaks).
Operating Hours: Rotational shifts operating between 07:00 and 21:00 (shift rosters provided in advance).

Why Lisbon?

Lisbon is renowned for its high quality of life, mild climate with over 300 days of sunshine a year, rich culinary scene, and vibrant international expat community. Living and working here offers the perfect balance between professional growth and an outdoor lifestyle along the Atlantic coast.

How to Apply

If you are ready to make your move to Lisbon or take the next step in your customer support career, click Apply Now and submit your updated CV in English!