Post Sales Support Specialist (Short Term Assignment)

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.

We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.

Visit www.perk.com to learn more.

We have an exciting internal opportunity for an ambitious and motivated team member to broaden their skills through a 4-month assignment as a Post-Sales Support Specialist within our Suppliers team.

As a Post-Sales Support Specialist (4-month assignment) on our team, you will provide essential operational support across two critical areas, with the objective of maintaining the operational backbone of our customer experience. Your first focus will involve managing corporate rate requests, where you will coordinate with Account Management and Implementation teams, and external hotel partners to facilitate the loading of rates into GDS and troubleshoot any issues that arise during the process. Your second focus will be supporting post-implementation updates, handling technical platform tasks such as user bulk uploads, airline loyalty programmes and manual configuration settings that require specialised backend knowledge. In this role, you will act as a central point of contact for both internal stakeholders and hotel suppliers, ensuring data accuracy while contributing feedback to help improve our team’s overall processes and efficiency. The secondment covers our peak season, when annual rate renewals drive our workload, and is a chance to build a new set of skills you can take back to your team.

What will you do?

• Perform user base and account set-up updates on behalf of our customer base (bulk uploads, manual updates, and so on).

• Load airline loyalty programmes, process user sanction whitelisting and handle ad-hoc customer requests.

• Cooperate closely with the AM and IS teams to set clear expectations around delivery dates, data requirements and processes.

• Take ownership over corporate rates of our customers. Consulting, Loading, and Troubleshooting.

• Lead communication regarding corporate rates with hotels, providing this service to our clients.

• Coordinate with the Inventory Team about specific requirements of corporate agreements loading.

• Support your Team Lead with feedback and ideas on how to improve the processes and team effectiveness and collaboration.

• Become an expert in the functionalities of our platform.

• Become an expert in Back end functionalities required to set up an account.

On a day to day basis you will interact with internal stakeholders mainly (AM and IS Team) as well as hotel suppliers. Occasionally you will also lead tasks which might be customer facing.

What will you learn?

• Technical: how customer accounts and rates work behind the scenes, the GDS, Salesforce, Zendesk and AI-assisted workflows.

• Soft skills: ownership, attention to detail, prioritising under pressure, clear communication with hotels and colleagues, and problem solving.

What will you need to succeed:

• A team player mindset and a strong team spirit.

• Strong attention to detail and a commitment to accuracy.

• A solution-oriented mindset and strong problem-solving skills.

• A proactive approach to improving processes and contributing to projects.

• No prior experience with Global Distribution Systems (GDS) or the hotel industry is required.

Just to let you know:

• This will be a 4 month temporary assignment.

• You’ll need to be based in our Barcelona hub.

• You must have been working for Perk for at least 6 months.

• You'll need to let your current manager know and get their support before applying.

The interview process:

• Apply via Ashby

• Have a brief chat with Silvia Brunicardi (TA) – 15 minutes

• IRL Assessment Interview – 1 hour with the HM Laura Fuentes

• Outcome

How to apply:

• Please apply directly through the Ashby Internal Job Board.

• Please answer all questions asked as part of the application process.

FAQs:

• Who do I speak to about this role?
  Reach out to Laura Fuentes (Hiring Manager), or Silvia Brunicardi (Talent Acquisition)

• Am I guaranteed to be interviewed?
  From your first conversation with the Talent Acquisition team, we will establish if you are a fit for the role and let you know if you will be formally interviewed.

• Will I receive feedback if I am not successful?
  Yes, we are committed to helping you grow at Perk. We guarantee you will receive feedback after each interview stage.

AI at Perk
AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.