Product Manager at Joom Marketplace

Joom is a global cross-border marketplace where millions can find anything they want at fair prices. Joom helps consumers to make shopping easy and entertaining and provides access to interesting and unique goods from around the world. Joom is one of the key businesses of Joom Group, an international group of tech-centric group of e-commerce companies founded in 2016 in Latvia. Joom Group also includes other businesses: JoomPro, the first and only end-to-end cross-border B2B marketplace; JoomPulse, an AI analytics tool for Mercado Livre sellers; and Onfy, a pharmaceutical marketplace in Germany. Joom Group has offices in Latvia, China, Germany, and Brazil, with its headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses and products. Right now we are looking for Product Managers to join our teams: Customer Services (b2c) team owns the user conversion funnel on web, from landing pages through to signup and first purchase. You will identify and prioritize growth opportunities across the acquisition funnel, working closely with marketing, pricing and commercial teams on shared growth goals. The role includes designing, running and interpreting A/B tests, analyzing data to measure outcomes and refine initiatives, and applying AI tools to speed up experimentation and delivery — with a focus on Joom's growth in Europe. Merchant Services (b2b) team builds the self-service experience for merchants, reducing friction and support dependency across key seller workflows. You will start by auditing merchant support operations — top request categories, cost, root causes and product potential — and decide what should be automated, addressed through process improvements, or deprioritized. You will prioritize product features together with the support team based on data, build and own the merchant self-service platform so sellers can resolve most issues without contacting support, and contribute to merchant onboarding and product listing improvements as part of the broader team effort, tracking metrics such as self-service rate and merchant satisfaction. 4+ years of product management experience, strong Middle to Senior level Hands-on experience designing and analyzing experiments, or auditing and improving operational processes end-to-end Comfortable using AI tools and no-code solutions to test and ship without waiting on engineering for every step Impact-driven and strong at prioritization, able to make data-backed trade-off calls Ability to balance day-to-day operational stability with driving change English (B2+), based in Lisbon or open to relocation Experience with operational products (for b2b team) Preferred Experience with platform or marketplace products Experience partnering with marketing and acquisition teams (for b2c team) Relocation Support: full assistance for a smooth relocation to Lisbon for the employees and their family Compensation package: base salary and performance-based bonuses Office-first: flexible hours with a possibility to work remotely 52 days per year Care & Wellbeing: health insurance (including dental care) for employees and their children, daily meal allowance, and 100% paid sick leave AI-first approach: licenses and access to a wide range of AI tools Team & Growth: collaboration with colleagues across Portugal, Brazil, Latvia and China, with opportunities for promotions, professional trainings, and English & Portuguese courses Community & Engagement: annual team building activities, knowledge-sharing workshops, and a strong sense of team work Before applying for the above position, please review our Candidate Privacy Notice here: https://legal.joom.com/recruitment/Joom_Unipessoal_LDA_Job_Applicant_Privacy_Notice.pdf . By responding to the vacancy, you acknowledge that you have read our Privacy notice.