Product & Project Technical Support Engineer (Mandarin) – 3D Vision-Guided Robotics - Bin Picking / Point Cloud / Robot Integration

Product & Project Technical Support Engineer (Mandarin) – 3D Vision-Guided Robotics - Bin Picking / Point Cloud / Robot Integration

Join an international industrial automation business specialising in machine vision and intelligent robotics. Supported by significant R&D capability and a worldwide service network, the company develops vision-guided automation that lets robots identify, locate and handle items on their own across manufacturing and logistics.

This hands-on technical role sits within the European pre-sales team and covers both solution design and delivery. You’ll work on 3D vision-guided robotic applications such as random bin picking, part localisation and assembly, machine tending, and palletising/depalletising. You’ll work with customers, distributors and engineering teams based in China.

The position is a full time permanent position based on-site near Amsterdam. Visa sponsorship is available.

Salary is dependent on experience but around 4k-6k per month + 20% bonus.

Role Overview

You will be the technical link between European customers, distribution partners and headquarters R&D, making sure 3D vision-guided robotics solutions are scoped correctly and delivered reliably.

Your work will cover the full project lifecycle: assessing feasibility and designing solutions at the pre-sales stage, then commissioning, calibrating and debugging systems on-site, training end users and feeding field insight back into product development.

Key Responsibilities

• Work with customers and distributors to understand their application needs, assess technical feasibility and recommend the right vision and robotics setup.
• Run product demonstrations and technical presentations, and prepare proposals and quotation documentation in English.
• Commission and deliver vision-guided robot cells for bin picking, positioning, assembly and machine tending, through to customer acceptance.
• Diagnose and fix issues across 3D imaging, point cloud processing, calibration, robot communication and system integration, both remotely and on-site.
• Carry out robot teaching, program adjustments, hand-eye calibration and coordinate frame alignment on leading industrial robot platforms.
• Deliver training to customers and partners, and write manuals, FAQs, troubleshooting guides and standard commissioning procedures.
• Pass on customer feedback and field findings to R&D and product teams in China, and support software updates and product validation.
• Handle support requests across time zones and travel internationally for short trips for commissioning and urgent issue resolution.

Required Experience

• Master’s degree or above in Automation, Robotics, Control Engineering, Machine Vision, Mechatronics, Measurement & Control, Electronic Engineering or a related subject.
• 2–3 years’ hands-on experience in industrial 3D vision, robotic applications, machine vision integration or automation project delivery.
• Pre-sales or solution design experience, with the ability to both propose and implement solutions for clients.
• Understanding of 3D sensing technologies such as structured light, Time-of-Flight or stereo vision.
• Familiarity with hand-eye calibration, 6D pose estimation, point cloud processing, coordinate transformations and unstructured bin picking.
• Working knowledge of industrial communication protocols such as TCP/IP and PROFINET.
• Practical experience with mainstream industrial robots, including basic teaching, program modification and debugging.
• Fluent English (spoken and written) and proficient Mandarin.
• Willing to relocate to the Netherlands (visa support available) and to travel internationally for short trips.
• Preferred: Direct experience delivering 3D vision-guided robotics projects in an industrial setting.

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