Program Manager - Strategy and Innovation Collections

Job Title: Program Manager - Strategy and Innovation Collections Job Description: We are seeking a strategic and innovative Program Manager to lead and enhance our collections initiatives. This role requires cross-functional collaboration to maintain quality and performance in our collections processes. The role will manage the Unsecured portfolio of the write off cases (Bucket 6+) primarily in Personal Loan / Business Loan and Partnership Finance Key Responsibility: 1. Analyze the collections funnel to identify and implement initiatives that improve efficiency and align with strategic goals. 2. Develop and manage budgets for projects to ensure financial accountability and achievement of established goals. 3. Present regular updates to management on collections efficiency, including Root Cause Analysis (RCA) for any deviations from the status quo. 4. Collaborate with cross-functional teams to drive transformation and implement new technologies across audit, governance, and customer service. 5. Identify key requirements for cross-functional teams and external vendors to enhance customer satisfaction and service delivery. 6. Monitor daily allocation and performance metrics to identify areas for process improvement and increased efficiency. 7. Design channel allocation strategies to optimize the last mile strategy and improve process outcomes. 8. Run pilots for various initiatives, such as in-housing, to measure success and refine strategies. 9. Identify cohorts for targeted initiatives to enhance team performance and learning. 10. Run a command center to track daily performance against created strategies and targets. 11. Provide monthly product performance reporting to support product managers with market analysis and forecasting. 12. Update reporting decks and conduct management reviews to ensure continuous improvement and strategic alignment. Head Count: 1 Knowledge: Expertise in collections, product analysis, and the ability to integrate and analyze information for management presentations. Skills: Proactive problem-solving, result-oriented decision-making, teamwork, innovation, collaboration, strategy-making, and team management skills. Attitude: Strategic, innovative, and committed to fostering a collaborative work environment. Qualifications: 10+ years of experience in business or product development, with the last 2-3 years specifically in collection management (preferably in two-wheeler loans). Reports to: Head Strategy and Innovation – Collections Company Overview: Our client is one of Indias fastest growing NBFCs, disbursing a loan every 30 seconds . On the corporate lending front, they have extremely strong relationships with over 2000 high growth companies. They will spare no effort in upping the ante to record success and break new ground; with our diverse and competitively priced products, repertoire of marquee clients, extensive geographic presence and outstanding customer experience. Industry: Financial services Company Size: Massive (1001+ employees) Technologies to be used: Reporting tools, data integration platforms Team Culture: Clearly defined roles Benefits: Car Policy, Medi Claim, GLIC, GPA Employment Type: Full-time Employee Experience level: 10-15 years Selection Process: Reviewing of applications and CV Screening, Screening Call, Assessment Test followed by Interview Notice period: Compensation: 2500000-2940000 INR Relocation Assistance: Yes Mode of Work: In-office Location: Gurgaon Haryana