Project Operations Lead North America – Data Center Infrastructure

Midea America Corp. is one of the world’s largest home appliance brands, offering the most comprehensive selection of products in the world to fully serve the needs of day-to-day living at home, at work, or anywhere else you go. In North America we strive to aim high, put the customer first, transform and innovate the marketplace, utilizing our commitment, dedication, inclusion and partnership with our teams. We are a global company with over 150,000 employees and operations in more than 195 countries. As a publicly listed company, we are also ranked #245 as a Fortune Global 500 company and offers one of the most comprehensive ranges in the home appliance industry. Midea America is a subsidiary of Midea Group with over 200 employees in the US and we are expanding our presence in North America. Know more about Midea Group.

Midea is bringing its data center cooling solutions — chillers, CDUs, and thermal management equipment — to the U.S. market. We need a Project Operations Lead to own on-site delivery from arrival to sign-off. You'll be the person on the ground ensuring every piece of equipment is delivered, installed, and commissioned properly. You'll coordinate contractors, face the customer, and loop in engineering when needed.

Job Description: Project Operations Lead North America – Data Center Infrastructure

Location : Plano, Tx;

Position Summary

The Project Operations Lead coordinates project delivery, equipment deployment, commissioning, warranty, service, and maintenance for Midea's North American Data Center business. The role works with the Principal Deployment Manager, engineering, the factory, field service teams, contractors, and customers so that projects are delivered successfully and equipment runs reliably for its full lifecycle.

Key Responsibilities

Project Delivery & Deployment

· Support the Principal Deployment Manager in planning and running data center thermal projects.

· Coordinate delivery, installation, startup, commissioning, and SAT.

· Track schedules, milestones, risks, and corrective actions.

· Make sure documentation and operational handover are complete.

Warranty Management

· Manage warranty claims for chillers, CDUs, and other thermal equipment.

· Lead failure investigations and root cause analysis with factory, quality, and engineering teams.

· Track claims, parts, repairs, and resolution timelines.

· Find recurring issues and recommend improvements.

Service Operations & Maintenance

· Coordinate preventive and corrective maintenance programs.

· Manage service requests, troubleshooting, and escalations.

· Coordinate field engineers, technicians, and authorized service partners (ASPs).

· Support spare parts planning, service procedures, and the growth of North American service capabilities.

Technical Support & Commissioning

· Coordinate startup, functional testing, and performance verification.

· Support troubleshooting of mechanical, electrical, and controls issues with engineering and factory teams.

· Review commissioning reports and confirm the customer's acceptance requirements are met.

Customer & Operational Excellence

· Act as a key point of contact for delivery, warranty, and service matters.

· Resolve customer concerns and technical escalations.

· Ensure compliance with quality and safety requirements, and keep accurate records.

· Drive continuous improvement in delivery, service, and reliability.

Qualifications

· Bachelor's degree in Mechanical Engineering, Electrical Engineering, HVAC, or a related field, or equivalent experience.

· Experience with data center infrastructure, chillers, CDUs, commissioning, or field service.

· Strong knowledge of chilled water systems and data center cooling.

· Strong project coordination, problem-solving, and communication skills.

· Able to manage multiple projects and cross-functional teams.

· Willing to travel throughout North America.

Key Performance Indicators

· On-time project delivery and commissioning acceptance

· Warranty resolution time and closure rate

· Service response and issue resolution time

· Preventive maintenance completion rate

· Equipment reliability and fewer repeat failures

· Customer satisfaction and safety compliance

Education Requirements

· Required: Bachelor's degree in Mechanical Engineering, Electrical Engineering, HVAC/Refrigeration, Construction Management, or a related technical field.

· Alternative: An associate degree or technical certification in HVAC, plus 5 or more years of relevant industry experience, may be considered instead of a bachelor's degree.

· Preferred Certifications:

o EPA Section 608 Certification

o OSHA 10/30 Safety Certification

o Commissioning credentials (such as CxA or ACG)

Qualifications

· Experience with data center infrastructure, chillers, CDUs, commissioning, or field service.

· Strong knowledge of chilled water systems and data center cooling.

· Strong project coordination, problem-solving, and communication skills.

· Able to manage multiple projects and cross-functional teams.

· Willing to travel throughout North America.

Key Performance Indicators

· On-time project delivery and commissioning acceptance

· Warranty resolution time and closure rate

· Service response and issue resolution time

· Preventive maintenance completion rate

· Equipment reliability and fewer repeat failures

· Customer satisfaction and safety compliance

Others:

- Valid U.S. driver's license and comfortable traveling to sites

- Authorized to work in the U.S. for any employer with immediate work visa sponsorship now or in the future

Midea America Corp is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.