PSP Operations Specialist

We are looking for a PSP Operations Specialist to help manage day-to-day payment operations and resolve payment-related issues.

You will work closely with our Head of PSP, Support team, developers, and payment providers to investigate failed transactions, coordinate issue resolution, and ensure smooth payment processing.

This is a great opportunity for someone with initial experience in fintech, payments, or customer support who wants to develop their expertise in payment operations.

Key Responsibilities

• Monitor payment transactions and investigate failed, declined, or delayed payments.
• Help the Support team resolve payment-related questions and customer complaints.
• Check transaction statuses, payment logs, and provider responses to identify potential issues.
• Communicate with payment providers to investigate problems and follow up on their resolution.
• Coordinate with developers and other teams to resolve payment-related issues.
• Track open requests, provide status updates, and escalate complex or critical incidents.
• Identify recurring payment issues and share findings with the team.
• Assist with payment performance monitoring, operational reports, and internal documentation.
• Support operational tasks related to new merchants and payment methods.
• Manage relationships with Service Providers
  

Requirements

• Around 1 year of experience in fintech, payment operations, customer support, or a similar role.
• Basic understanding of payment processing and willingness to learn about PSPs and payment methods.
• Good analytical skills and attention to detail.
• Comfortable working with Excel or Google Sheets.
• Good communication skills and ability to coordinate with different teams.
• Proactive approach to problem-solving and ability to follow tasks through to completion.
• Fluent in Russian and strong written English skills for day-to-day communication with international payment providers and partners.
  
  

Nice to Have

• Experience in a fintech company or payment service.
• Basic knowledge of card payments, APMs, or local payment methods.
• Familiarity with transaction statuses, decline codes, or payment logs.
• Experience with CRM, ticketing systems, or operational tools.
  
  

What we offer

• Full relocation support and working visa sponsorship
• Competitive salary
• Days off when you need them

What awaits you

• Working in a small and fast-paced Scrum team
• A practical role where you can influence how we work with data
• No bureaucracy - we focus on practical solutions and common sense
• Pleasant colleagues and a healthy internal culture
• A non-toxic environment with respect for work-life balance (we turn off Slack during vacations)
  

You don't need to know everything about payment operations from day one. We value curiosity, attention to detail, and a willingness to learn.