Quality Analyst

Job title: Quality Analyst Account: Consumer Electronics Work Schedule: Shifting Schedule (Morning, Mid, Graveyard) Work Arrangement: Onsite (HM Tower, W Geonzon St, Cebu City) Salary Package : (up to 50,000)-Offers a relocation package Start date: ASAP Headcount: 2 QUALIFICATIONS: Minimum of 2 years in college, preferably a bachelors degree Minimum 2 years of experience (preferably in a BPO or similar environment) Proficiency with technology, especially computers, software applications, and phone systems Strong operational knowledge of PowerPoint, Excel, and Word Minimum of 6 months technical experience Soft Skills: Exceptional verbal and written communication skills High Customer Service Orientation High level of integrity and judgment Strong Knowledge of quality evaluation and customer service metrics Attention to detail and desire to follow procedures Solid RCA skills, action planning and coaching skills Strong organizational, multitasking and time-management skills Shift Flexibility 35wpm and 80% accuracy Qualified Candidates should send CV to [email protected]