Job title: Quality Officer Account: Online Streaming Account Work Schedule: Shifting Schedule (Morning, Mid, Graveyard) Work Arrangement: Onsite Robinsons Cybergate Iloilo Towers) -Offers a relocation package Salary Package : up to 50,000-Offers a relocation package Start date: ASAP Headcount: 1 QUALIFICATIONS: At least 1 - 3 year(s) of relevant working experience Preferably a bachelors degree, any field Excellent verbal communication skills in English language is essential. Experience in working with customers Experience leading, inspiring and motivating others to meet goals and metrics. Strong Analytical skills; Able to tell a story with data and metrics (experience in handling CSAT/NPS/VOC/other related metrics) Works well in ambiguity and embraces the adventure! Role Overview: Provide Operations and Training Team with vital information about performance, insights and actionable items; Help maintain a detailed documentation of all QA related items . These documents are used in future development work; Learning through hands-on experience and focusing on solution using data efficiency and sensibility; Staying up-to-date with the latest trends in entertainment and technology; Fast-paced work environments (in fact, you thrive in them); Highly motivated to build a long-term career in the Business Process Outsourcing industry; and, Strong-willed and passionate of the task on hand whether working within the office premises or from home. Qualified Candidates should send CV to deborah@gratitudeindia.com