Quality Technician III

Job Purpose

The Tech Lead is responsible for leading the effort to improve customer satisfaction and owner loyalty through improved speed of market action, developing innovative repair methods that align with dealer technician capability.

Lead efforts in PST Market Quality Engineering to identify challenges and barriers to create prompt, high-quality diagnosis and repairs performed by the Dealer’s Automotive Technicians.
The Tech Lead will also be responsible for providing test methods/results and technical feedback that leverages the department’s ability to develop corrective actions to address automobile market quality concerns, reduce time to market action, and ensure quality to promote high levels of customer loyalty and satisfaction. This position requires expertise in repair methods, component installation, documentation, maintenance, and mentoring to ensure the successful execution of projects and enhancement of Honda’s dealership abilities and technician comprehension of Service Bulletin repair methods.

Key Accountabilities

• Verification of repair methods including countermeasure component installation and
  flat rate times to support bulletin issuance. This includes both hardware and software
  repair methods to ensure accurate and efficient instructions and repair procedures are
  confirmed before publication are released to dealership technicians
• Installation and verification of suspected faulty components. Install parts requested by
  Engineers, using shop manuals, bulletins, and other online systems. Diagnose then
  communicate results verbally and written to the Engineers. Work orders rated A-rank
  to be completed in 2 working days, High in 4 working days; Medium in 6 days; Low in
  10 days
• Represent AHM by attending off-site activities, including press and dealer events to
  assure vehicles are in top condition, as well as attend port activities, making sure
  vehicles meet the design criteria and are ready for dealer distribution
• Conduct component installations and procedure verifications to understand/validate flat
  rate times to determine accurate time estimates, aiding in cost-effective planning
• Conduct and lead dealer visits to observe and confirm repairs first-hand for bulletin
  effectiveness
• Provide mentorship to technicians by sharing technical knowledge and expertise to
  enhance their skill development and overall performance while also providing support
  and guidance for complex vehicles issues

Qualifications, Experience, and Skills

• High School Diploma required
• Two years Automotive Trade School or AA in Automotive Technology or equivalent
  work experience preferred
• ASE certifications A1 – A8 and L1 preferred
• Ten (10) years automobile experience as a full line Technician (Honda and Acura
• Master Technician experience preferred)
• Driving record back-ground check and approval to operate company vehicles (ability
  to operate Engineering Test vehicles is required for this position)
• High level of mechanical aptitude and completion of Honda/Acura technical training
  Well-rounded understanding of automobile technology and future technology such
  as CASE and/or fuel cell systems and components
• Competently able to use hand tools, measuring equipment, electronic test
  equipment (HDS/Pico Scope and DVOM), alignment equipment, brake finishing
  equipment, wheel balancing equipment, air conditioning service equipment
• Proficient PC/office skills: typing, data entry, MS Word, MS Excel, MS Power Point
  Excellent communication and ability to articulate technical information and test
  results
• Ability to interact with peers internally and externally to achieve shared goals and
  objectives while maintaining good relationships
• Work completion within expected guidelines and ability to multi-task and prioritize
  multiple projects
• Ability to operate a forklift with certification required
• Ability to lead teams and advise on vehicle repairs