Reservations Sales Consultant

Join Our Team as a Reservations Sales Consultant! Location: Niseko, Hokkaido, Japan Position Type: Full time Are you passionate about delivering exceptional guest experiences and working in a vibrant, international team? We’re looking for a Reservations Sales Consultant to help us create memorable stays for our guests in Japan’s most iconic ski destinations in Niseko. This is your chance to work in a dynamic, multicultural environment where you’ll be at the heart of coordinating unforgettable winter holidays. APPLICANTS EXPERIENCE IN TRAVEL AND TOURISM INDUSTRY – preferred MAIN TASKS: Working within and supporting the reservations team Receiving and replying to direct guest enquiries with information and quotes Receiving and replying to online enquiries with information and quotes Receiving and replying to agent enquiries with information and quotes Following up guest enquiries to ensure maximum conversion of bookings Anticipating guests needs and recommending components to enhance their trip Sending of guest confirmations and following up guest details and payments KEY DUTIES: Corresponding with international guests via email and phone creating a wonderful experience from start to finish Assistance with and anticipation of guests travel needs and requests Co-ordination of the various components of a guests holiday package Efficient and accurate recording of booking details Assistance with any number of questions providing knowledgeable information Efficient communication between the teams, guests and agents Understanding and following of procedures and specific conditions for the various accommodations and suppliers Follow up on booking information, travel details and payments What’s In It For You? Competitive salary : ¥275,000 per month (negotiable depending on experience) Exciting benefits including subsidized accommodation, ski passes, lessons, rentals, and gear Comprehensive training and induction to ensure you feel confident and supported in your role Working in a diverse, motivated team with staff and management from all over the world Access to unique Niseko experiences : free or discounted tours, activities, and plenty of social opportunities with your colleagues Medical insurance and social benefits provided by the company Visa sponsorship and support to make your stay hassle-free What We’re Looking For In You: Energetic and confident with a positive, “Can Do” attitude Strong attention to detail , organizational skills, and ability to multi-task A team player who thrives in a collaborative environment Punctual and reliable , with the ability to work effectively under pressure Problem-solving skills and a calm, resourceful approach to challenges About Niseko & the Niseko Lifestyle: Nestled in the picturesque Niseko region , famous for its powder snow, world-class ski resorts, and vibrant international community, this is an opportunity to live and work in one of Japan’s most stunning destinations. With easy access to Sapporo and a range of outdoor activities to enjoy, Niseko is a winter paradise that offers the perfect balance of work and play.