Residential Hub Worker Portfolio Lead

Residential Hub Worker Portfolio Lead (Children’s Services – New Road Norwich Hub) | 11622 | Permanent Contract | 37 hours per week | £35,570 to £37,563 per annum, plus weekend enhancements and sleep in payments (when applicable) | Grade H | Norwich

To apply, you must download a Norfolk County Council application form >> Here << and attach it to your online application.

Are you passionate about improving outcomes for vulnerable young people and their families? Do you have the experience, leadership skills and determination to make a real difference in the lives of children on the edge of care?

We are looking for a dedicated and experienced Residential Hub Worker Portfolio Lead to join our innovative New Roads Service. This specialist role combines direct intervention with children, young people and families alongside providing leadership within a designated area of service expertise.

As a Portfolio Lead, you will support young people aged 12-25 through intensive, strengths-based interventions designed to prevent family breakdown, reduce the need for care placements and support successful reunification where appropriate. You will work as part of a multi-disciplinary team delivering Norfolk's relationship-based and outcome-focused practice model.

What you will be doing:

• Leading on a specialist portfolio area within the New Roads Service.
• Providing operational guidance, coaching and support to colleagues and partner agencies.
• Delivering direct work and tailored interventions with young people and families.
• Supporting positive outcomes in education, health, wellbeing and relationships.
• Providing quality assurance and oversight of Residential and Edge of Care workers.
• Producing high-quality assessments, reports and risk management plans.
• Acting as a role model and supporting the development of less experienced staff.

What we are looking for:
You will bring:

• Significant experience working with children, young people and families.
• A strong understanding of child development and safeguarding practice.
• Experience of delivering evidence-based interventions and working in complex situations.
• Excellent communication, relationship-building and influencing skills.
• Patience, understanding, humour and passion to support young people.
• The ability to remain calm, make sound decisions and lead others effectively.
• Experience of multi-agency working and developing the practice of colleagues.

Qualifications

• NVQ Level 3 in Residential Childcare (or equivalent).
• Good educational attainment, including GCSEs or equivalent.
• Commitment to ongoing professional development, including progressing towards a Level 5 Leadership and Management qualification

What we offer
Working at Norfolk County Council means becoming part of a service committed to being:

• Accountable
• Inclusive
• Ambitious
• Trusted

This is a rewarding opportunity to help shape the lives of young people while developing your own specialist expertise and leadership skills within an innovative service.

Join us and help create brighter futures for Norfolk's children and young people.

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.

To apply, you must download a Norfolk County Council application form >> Here << and attach it to your online application.

For an informal discussion please contact Neil Cocks, Team Manager Norwich Hub on 01603 224153.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as:
  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 19 November 2026 at 23:55

All other applicants closing date: 26 November 2026 at 23:55