Retail Sales Specialist

Job description:

Retail Sales Expert — Laundry Hub

Pay: 3,000.00 (AED) - 3,500.00 (AED) per month

Duty Hours 12 Hours (11 hour work + 1 hour Break) + 1 day Rotational Off per week

Company Visa + Medical Insurance Provided - Other Benefits as per UAE Labour Law

Role Overview

We are looking for a dynamic and customer-focused Retail Sales Expert to join our front-line team. In this role, you will be the face of Laundry Hub — driving walk-in sales, upselling service packages, building lasting customer relationships, and ensuring a seamless in-store experience that reflects our brand standards.

Key Responsibilities

Sales & Revenue Generation

• Achieve monthly sales targets for laundry packages, express services, and add-ons (stain removal, fabric protection, alterations, etc.)
• Actively upsell and cross-sell premium service tiers and subscription/loyalty packages
• Convert walk-in enquiries into confirmed orders through consultative selling

Customer Experience

• Greet and assist customers in a warm, professional manner at all times
• Educate customers on garment care, service options, and turnaround timelines
• Handle complaints and service recovery promptly, escalating where necessary
• Ensure customer satisfaction is maintained at every stage of the service journey

Store Operations

• Process orders accurately using the POS/order management system
• Maintain cleanliness, visual merchandising standards, and product/service displays in the store
• Manage cash handling, receipts, and daily reconciliation
• Coordinate with the operations/backend team for order tracking and delivery updates

Customer Retention & Loyalty

• Enroll customers into loyalty/membership programs and follow up on renewals
• Conduct outbound calls or WhatsApp follow-ups on pending collections and repeat business
• Maintain an updated customer database and order logs

Reporting

• Provide daily/weekly sales reports to the Store Manager
• Flag recurring customer feedback or service issues to the management team

Qualifications & Requirements

• Minimum 3–4 years of retail sales or customer service experience (laundry, dry cleaning, hospitality, preferred)
• Bachelor's degree or diploma in Business, Hospitality, or a related field (preferred, not mandatory)
• Proficiency in English (spoken and written); Arabic or Hindi/Urdu is an advantage
• Hands-on experience with POS systems and basic MS Office / Google Sheets
• Strong interpersonal, communication, and persuasion skills
• Ability to work in a fast-paced retail environment, including weekends and public holidays