RETENTION AGENTS (ENGLISH - NORDIC DESK) [BULGARIA]

RETENTION AGENTS – ENGLISH / NORDIC DESK

Location: Sofia, Bulgaria
Industry: FX / Forex
Desk: English / Nordic
Base Salary: €1,500 + Commission
Relocation Package Available

THE OPPORTUNITY

We are looking for experienced Retention Agents to join an established FX team in Sofia, Bulgaria, working on an English / Nordic Desk.

This is an excellent opportunity for commercially driven professionals with proven FX retention experience who are looking for a new challenge and the opportunity to relocate to Sofia.

KEY RESPONSIBILITIES

Manage and develop relationships with existing clients
Maintain a strong and active client portfolio
Re-engage inactive and dormant clients
Increase client deposits and trading activity
Identify upselling and cross-selling opportunities
Handle objections and overcome client concerns
Build long-term relationships with clients
Consistently follow up with assigned clients
Meet and exceed individual KPIs and revenue targets
Maintain accurate client records in the CRM
Work closely with Sales, KYC and other internal departments

REQUIREMENTS

Minimum 1 year of experience as a Retention Agent within the FX industry
Experience working with English-speaking and/or Nordic clients
Strong sales, negotiation and communication skills
Proven ability to retain clients and generate revenue
Confident handling objections and closing deals
Highly target-driven and motivated by results
Professional telephone manner
Strong relationship-building skills
Ability to work independently and as part of a team
Willingness to relocate to Sofia, Bulgaria

WHAT WE OFFER

€1,500 Base Salary + Commission
Relocation Package
Professional FX working environment
Career development opportunities
Performance-driven commission structure
International client portfolio
Supportive and ambitious team
Opportunity to grow within the company

READY FOR YOUR NEXT MOVE?

If you have FX Retention experience, know how to build strong client relationships and are ready for a new opportunity in Sofia, we want to hear from you.

Send your CV and apply today.

THE TALENT HUNTER
TEAMWORK TENACITY TRIUMPH