RETENTION AGENTS (GERMAN DESK) [GEORGIA]

Job Title: German Retention Agent (Multiple Openings) Location: Tbilisi, Georgia (3 well-established offices) Company: FX Broker — 10 years in operation About the Client Our client is a reputable FX brokerage with a decade of established operations in Georgia, offering a professional trading environment, competitive compensation, and strong relocation support for international hires. Role Overview  We are hiring experienced German-speaking Retention Agents for the Tbilisi offices. The role focuses on retaining clients, resolving issues, negotiating solutions, and protecting revenue through proactive client engagement across phone and digital channels. Key Responsibilities Conduct inbound and outbound retention communications in German (phone, email, chat as required) Identify churn risks and present tailored retention offers to retain clients Resolve account, trading, or service-related complaints and escalate when necessary Achieve individual and team retention KPIs and quality standards Maintain accurate client records and follow compliance procedures Requirements Native or fluent German (spoken and written) Minimum 1 year experience as a German Retention Agent, in financial services/FX/brokerage Strong negotiation, problem-solving, and client-service skills Willing to relocate to Tbilisi for immediate start Preferred: Applicants who do not require a visa to enter/work in Georgia Key Nationalities Exempt from Visa Requirements (up to 365 days): European Union Members: All EU citizens. Western Countries: UK, Canada, Australia, New Zealand, Japan, South Korea. Regional Neighbors: Armenia, Azerbaijan, Turkey, Ukraine, Russia, Belarus, Moldova. Other Regions: Many countries in South America (e.g., Brazil, Argentina), the Gulf (e.g., UAE, Saudi Arabia, Qatar), and others like Israel and South Africa. What We Offer Competitive salary (market-aligned) High performance bonus scheme Relocation package (terms & conditions apply) Rent compensation and assistance with accommodation search Immediate hiring and onboarding Equal Opportunity We welcome applicants from diverse backgrounds. Stated preferences are for logistical/immigration reasons only.