RETENTION MANAGER (Not Team Leader!)– MEXICO

Location: Mexico
Market: LATAM
Department: Retention
Employment: Full-time
Locals & Relocation Candidates Welcome

THE ROLE

The Talent Hunter is looking for an experienced Retention Manager to lead and develop a high-performing FX Retention team in Mexico.

This is a management position for an experienced professional who has already worked as a Retention Manager in the FX industry and has a proven track record of delivering results.

We are looking for a strong commercial leader who can take ownership of the desk, drive performance, develop agents and build a high-performing retention operation.

KEY RESPONSIBILITIES

• Lead and manage the FX Retention department.
• Set, monitor and drive daily, weekly and monthly performance targets.
• Develop effective retention, reactivation and client-engagement strategies.
• Monitor individual and team KPIs and take corrective action where required.
• Coach and develop Retention Managers/Agents to maximise performance.
• Analyse team performance, conversion, retention and revenue results.
• Handle escalations and support the team with complex client situations.
• Work closely with Conversion, Sales, CRM, Compliance and Operations.
• Maintain a strong performance-driven and professional team culture.
• Provide regular performance reports and updates to senior management.
• Identify opportunities to improve processes, productivity and overall desk performance.

REQUIREMENTS

• Minimum 1 year of proven experience as a Retention Manager in the FX industry.
• Management experience is mandatory — Team Leader-only experience is not sufficient.
• Proven track record of achieving and exceeding commercial targets.
• Strong knowledge of FX/CFD retention operations.
• Excellent leadership, coaching and people-management skills.
• Strong negotiation, communication and objection-handling abilities.
• Highly target-driven and commercially focused.
• Experience working with CRM systems and performance KPIs.
• Ability to work in a fast-paced, international FX environment.
• Fluent Spanish is required.
• English is an advantage.
• Strong analytical and problem-solving skills.

WE OFFER

• Competitive salary package.
• Performance-based bonus/commission structure.
• Professional international working environment.
• Career growth opportunities.
• Relocation package available for suitable candidates.
• Opportunity to build and lead a high-performing FX Retention team.

WHO WE ARE LOOKING FOR

We want a proven FX Retention Manager — not someone making their first step into management.

If you have successfully managed an FX Retention team, understand the numbers behind a profitable retention desk and know how to turn performance into results, we want to hear from you.

Minimum 1 year in the same position within the FX industry. Proven performance is essential.