Safety Investigation Specialist (Japanese Speaker)

Job Opening: Safety Investigation Specialist - (Japanese Speaker) – Relocation Opportunity

Location: Kuala Lumpur, Malaysia

Work Setup: Onsite

Employment Type: Full-Time

Relocation Support: Provided (1 way Flight Ticket, 14 days stay accommodation, Employment Pass Sponsorship)

What you’ll do (S2)

Under supervision, reviews incoming urgent and critical incidents and act as a first responder in a reported incident

● Report & document issues with reporting parties using various platforms

● Master multiple knowledge bases and contact management systems

● Respond to drivers, riders, eaters, couriers, claimants, third parties, and internal stakeholders

related to incidents / accidents that occur in connection with the Uber platform

● Appropriately supports reporting parties, asks thorough questions in order to sufficiently

understand the details of the incident, establishes an empathetic relationship, and ensures

thorough documentation of the conversation

● Categorizes incidents / accidents with appropriate contact types for Special Investigations

Unit to further investigate

● Demonstrate excellent interpersonal skills and ability to establish trust

Triage, Investigation and/or SME tracks:

Triage Focus: (L3/L4 cases)

● Manage a high volume, live queue of sensitive incidents and accidents that are often urgent or

critical in nature and may involve explicit photos and/or verbal statements

● Perform thorough interviews with reporting parties using various support platforms (email,

phone) to efficiently gather case information

● Involves triaging, waitlisting and assigning cases to investigators

Investigation Focus: Attend to the most critical and urgent IRT incidents (L3-L4)

● making detailed investigations, using various support platforms (email, chat, phone) to

develop case details, analyze evidence, and take actions according to the process

● manage a high volume, live queue of sensitive incidents and accidents that are often urgent or

critical in nature and may involve explicit photos and/or verbal statements

How to A

Send your resume to rashika@devloit.com