Primary Details Time Type: Full time Worker Type: Employee Senior Business Analyst – Reinsurance London or Leeds Permanent, Full-Time (Hybrid) The Opportunity QBE Europe is recruiting for a Senior Business Analyst to join our Reinsurance Change Delivery team in our London or Leeds office. This role is to support business partners in gathering requirements, providing expertise, and executing plans to enhance business capability and achieve results. This role involves collaborating with business and technology teams to deliver the transformation of our Reinsurance business through process and system changes through conducting analysis of business needs and managing stakeholders to support organisational growth and promote positive changes in the analysis process. This role acts as a liaison between the business and IT teams, providing technical knowledge, executing production support tasks, and maintaining relationships to drive system and process improvements Having the right to work in the UK is a requirement for this role.  QBE may consider sponsorship at its discretion. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. Your new role Serve as a Subject Matter Expert (SME) for key internal stakeholders, ensuring high levels of customer satisfaction are achieved. Investigate and respond to production support items within SLAs, escalating when necessary and establishing workarounds. Identify and recommend continuous improvement initiatives to enhance performance and efficiency. Identify and assess risks within your subject matter area, lead risk-related dialogue as the SME for that domain, and support stakeholders in making informed, risk-based decisions. Mitigate risks in delivery while keeping to agreed plan and timeframes. Assist in the development of project documentation and best practices. Analyse workflow and create process maps to identify areas for improvement. Support end-users by ensuring thorough understanding of user requirements and providing relevant process documentation. Collaborate with developers and subject matter experts to achieve departmental service-level agreements, turning business requirements into functional specifications. Participate in implementation planning and support successful outcomes. Complete system and procedure performance testing, providing recommendations for improvement. About you Background in insurance is essential Reinsurance experience is advantageous Ability to translate business needs into technical requirements and user stories Strong stakeholder management and communication skills A mindset that challenges the status quo and proposes new ideas Experience working closely with technology/delivery teams Workable understanding of process integrated with technology systems in an 'agile' framework. Business analysis, technical analysis, and improvement experience, Solid experience in IT, with exposure to business process re-engineering, commercial analysis, development and monitoring of SLAs, and business transformation. Data analysis experience. Process mapping experience. Translating business needs into development ready user stories Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 30 days holiday a year with the option to buy up to 2 additional days. Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours. Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary. To learn more about benefits of working with us, click Rewarding our people - QBE European Operations Awards & Recognition We value our employee’s experience with us and are proud to have been recognised for the following awards: Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance AXCO Global Insurance Awards 2024 Winner: Network Management of the Year Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer To learn more about our achievements, click here Apply now and let’s make it happen! If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it. Skills: Business Management, Business Process Modeling, Change Management, Critical Thinking, Customer Service, Information Technology Applications, Intentional collaboration, Managing performance, Prioritization, Process Improvements, Project Planning, Requirements Gathering, Risk Management, Sourcing Analytics, Stakeholder Management How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.