Senior Claims Consultant

Together, we engage with everything we have and are, to help humankind act braver and better.

About UK Life Branch:

The UK life branch office, based in London, operates within the Europe and Latin America (EULA) region. Together with the Munich and Madrid offices, it constitutes the Life 1 division of Munich Re. The UK life market is one of the, if not the, most competitive life markets in the world. We understand that Life insurers work in a dynamic market where medical progress, demographic trends and changing lifestyles are constantly giving rise to new risk landscapes. This demanding situation is made even more challenging by changing laws and regulations and ever tougher competition. So, we need a smart strategy and structure to succeed.

At UK & Ireland Life we have three pillars to our business strategy, protection, longevity and reinsurance structuring. All three are key to the success of our business so it’s important to look at the big picture.
In terms of clients, we trust them as experts of their business and provide them with the financial strength of the world’s largest reinsurer, global expertise and sharp pricing so that they are both competitive and profitable.

About the role:

The Senior Claims Consultant maintains strong internal and external quality and risk controls through audits, training and monitoring, while applying specialist Claims expertise to support the Protection strategy.

Key Responsibilities:

External activities

• Deliver agreed Protection plans, initiatives and client consulting activity in line with priorities set by the Head of Underwriting & Claims.
• Lead the Claims client audit programme, translating findings into targeted training, process improvement and risk control actions.
• Design and deliver practical client Claims training aligned to audit findings and client needs.
• Review clients’ internal audit processes, monitor quarterly results and escalate material risks or changes to the Head of Underwriting & Claims and relevant Client Manager.

Internal activities

• Support the Protection Market Monitoring Group’s agreed activity.
• Peer review and, when required, assess complex claims across all Protection lines of business.
• Own UKLB’s internal Claims audit function and report key risk indicators clearly.
• Work with Biometrics to monitor in-force treaty performance, providing six-monthly reporting to the Protection Leadership team.
• Develop and maintain UKLB’s Claims philosophy.

Competencies:

Strategic mindset (we think big) – you look, plan, and move into the future with clear intentions and purposeful actions, seeking regular feedback, that allows you to make decisions today that will lead the business towards its future commitments.

Ensures accountability (we lead the ‘we’) – you hold yourself and others accountable to take responsibility and meet commitments, creating a culture where people own their decisions and actions and appreciate how they contribute to the team/organisation commitments.

Managing complexity (we grow with our clients) – you make sense of complex and sometimes contradictory information to effectively solve problems, learning and sharing along the way.

Sponsors work (we care and dare) – you know when to lead and when to let others lead, providing direction and delegating to others, empowering, and trusting them to achieve their commitments. Develops talent (we care and dare) – you develop the team to meet their career ambitions, building capability at an individual and organisational level, preparing them for future opportunities. You discuss feedback and development regularly and promote a diverse and inclusive workforce.

Being resilient (we are clear and authentic) – setbacks are unavoidable; however, you recover quickly, seek feedback, learn, and unlearn and move forward with courage and commitment.

Key Skills & Experience:

• Strong commercial understanding of the Life and Health insurance and reinsurance markets.
• Confidently engages internal stakeholders and external clients at all levels.
• Strong organisational skills, with the ability to meet deadlines and manage client expectations.
• Produces clear, high-quality written material.

Qualifications and Educational Requirements:

• ACII qualification or equivalent degree-level education would be advantageous.

Thought Leaders:

You are seen as an expert in your field and will be the ‘go to’ person for your area of specialism within Munich Re. You will be seen as a role model/mentor to others – identifying opportunities to share your knowledge with others.

You will demonstrate and role model inclusive behaviour and encourage your colleagues to play an active role in creating an inclusive culture as well.

You will treat your colleagues and sales and business partners fairly and with respect.

Regulatory & Conduct Requirements:

In addition to the responsibilities set out above, the Senior Claims Consultant role will also become responsible for:

• Ensure compliance with Insurance Distribution Directive.
• Ensuring compliance with Munich Re’s Code of Conduct and the FCA Conduct Rules.

Benefits

You will be rewarded with a great compensation package, on target bonus, 25 days annual leave with the option to purchase more along with private medical insurance and employers' contributory pension of 10%

We are one of the few employers to offer fully paid 6months family leave for times when you need it the most.

About us

You will work in an environment where we think big: Change and culture are continuously role-modelled. We create and articulate a compelling and ambitious shared purpose, vision and direction. We pave the way towards success and see failure as learning

You are going to experience that we care & dare: We are empathetic. We know when to lead and know when to let others lead. We attract, grow and coach future leaders

We communicate in a clear & authentic way: We interact with a positive and humble spirit. We solicit feedback, ask and listen, learn and unlearn

You will grow with your clients: Whatever our role, we support business, in an efficient and effective way, to create value for our clients. We embrace new ways of working using digitalisation to deliver solutions

We lead the We: We have a passion for winning and growing as a team. We inspire people to be capable of joint performance. We create an inclusive environment where different thoughts, generations, cultures and experiences are valued and encouraged

At Munich Re, embracing the power of differences is at the core of who we are. We believe diversity fosters resilience and innovation and enables us to act on our purpose of helping humankind act braver and better. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.