Senior Endpoint Experience Technologist

Position Title:

Compensation:

Department:

About this opportunity:

What you'll do and what you'll bring:

Position Function: Serve as the university's technical lead for endpoint computing, establishing and maintaining enterprise standards for the management, configuration, security, deployment, and lifecycle of Windows and macOS workstations. Provide technical leadership for the complete workstation lifecycle, from provisioning and configuration through software and operating system management, compliance, optimization, and retirement. Coordinate and support the deployment of operating systems and software to university computer labs, working with lab managers and departmental technology personnel to ensure deployments are completed accurately and on schedule. Independently evaluate endpoint technologies and management practices and establish standards and solutions that provide a consistent, secure, reliable, and supportable computing experience for faculty, staff, and students. Collaborate with IT teams and service owners to ensure enterprise technology initiatives are effectively implemented and maintained at the endpoint.

Duties & Responsibilities

1. Provide technical leadership and subject matter expertise for the university's Windows and macOS endpoint environment, establishing standards, configurations, and practices that promote reliability, security, consistency, and effective support.

2. Manage and oversee the complete lifecycle of university-managed workstations, including provisioning, operating system deployment, configuration, software installation, maintenance, upgrades, optimization, and retirement.

3. Develop, maintain, and enforce standardized workstation configurations for faculty, staff, and computer lab environments, balancing security, functionality, usability, performance, and supportability.

4. Coordinate the annual deployment of operating systems and software to university computer labs, working with lab managers and personnel responsible for departmental labs to establish deployment schedules, communicate requirements, monitor progress, identify issues, and ensure labs are ready for use by established academic deadlines.

5. Coordinate timely deployment of mid-year operating system, application, security, and configuration updates to computer labs, assessing deployment requirements and working with responsible personnel to minimize disruption to instructional and operational activities.

6. Provide technical guidance and support to lab managers and departmental technology personnel regarding endpoint configuration, software requirements, deployment processes, security standards, and university IT policies, while ensuring responsibility for local lab operations remains with the appropriate department or service owner.

7. Design, implement, and continuously improve automated endpoint provisioning and deployment processes, leveraging available endpoint management platforms to reduce manual effort, improve consistency, and increase the efficiency and reliability of workstation and lab deployments.

8. Establish and manage application lifecycle processes for university-managed endpoints, including software packaging, deployment, configuration, version management, security updates, feature updates, compatibility testing, and removal of obsolete or unsupported applications.

9. Lead operating system lifecycle management for managed Windows and macOS endpoints, including evaluating and testing new operating system releases, identifying compatibility concerns, developing upgrade strategies, and ensuring workstations and lab computers remain on supported versions.

10. Design and maintain endpoint configuration, security, and compliance standards, including network configurations, authentication requirements, Windows Group Policy, macOS configuration profiles, security controls, and other workstation-level policies and settings. Ensure computer lab deployments adhere to applicable university and IT Security policies and established best practices.

11. Monitor and assess endpoint and lab deployment compliance and operational health, identify systemic issues or deviations from established standards, and develop appropriate remediation strategies to maintain a reliable, secure, and supportable computing environment.

12. Research, evaluate, and recommend endpoint management technologies and methodologies, including participation in vendor testing, beta programs, pilots, and proof of concept initiatives to inform future university endpoint management strategies.

13. Lead or participate in cross-functional technology initiatives involving the endpoint environment, providing technical direction to ensure new applications, services, infrastructure, security requirements, and other initiatives are appropriately designed, tested, and implemented at the workstation and computer lab level.

14. Develop and maintain technical standards, procedures, documentation, deployment schedules, and knowledge resources governing endpoint management, computer lab deployment, configuration, application delivery, operating system management, security compliance, and workstation supportability.

15. Identify opportunities to automate and improve endpoint and lab deployment processes, developing solutions that increase operational efficiency, reduce repetitive administrative work, improve deployment consistency, and decrease recurring support issues. Provide technical escalation and problem resolution for complex endpoint and lab deployment issues requiring independent analysis and judgment.

16. Perform other related duties as assigned.

Minimum Qualifications:

• Bachelor's degree in a relevant field from an accredited college or university (required by date of appointment), OR
  • Associate's degree plus 2 years of equivalent IT education/experience, OR
  • High school diploma or GED plus 4 years of equivalent IT education/experience.

• Five years of progressively responsible professional experience in endpoint management, systems administration, desktop computing, or a related IT discipline.
• Demonstrated experience managing Windows and macOS endpoint environments, including operating system deployment, software deployment, configuration management, patching, and lifecycle management.
• Experience developing or maintaining standardized workstation configurations.
• Advanced knowledge of Windows and macOS administration, enterprise endpoint management, software deployment, operating system lifecycle management, and endpoint security practices.
• Ability to independently evaluate technical requirements, develop solutions, establish standards, troubleshoot complex issues, and communicate technical information effectively to both technical and nontechnical audiences.

Preferred Qualifications:

• Bachelor's or Master’s degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field.
• Experience coordinating technology deployments across multiple departments, locations, or stakeholder groups while meeting established schedules, technical standards, and security requirements.
• Experience managing a large or distributed endpoint environment, particularly in a higher education or similarly complex organizational setting.
• Experience with enterprise endpoint management platforms and technologies such as Microsoft Intune, Configuration Manager/SCCM, Apple management technologies, such as Jamf or FileWave, Group Policy, configuration profiles, or comparable solutions.
• Experience coordinating recurring computer lab deployments and working with departmental personnel to ensure operating systems, applications, configurations, and security requirements are implemented on schedule.
• Experience with endpoint automation, scripting, application packaging, security compliance, operating system testing, and evaluation of emerging endpoint management technologies.

How to apply:

For inquiries, please contact:

Jason Robbins, at the following email address: jason.robbins@bsu.edu

Please list three professional references within the online application.

Supporting Documents Upload Instructions:

Important: Do not use the Autofill feature when uploading your resume.

Please follow the upload instructions to attach all required supporting documents listed below.

Required Documents:

• Resume

Optional Document:

• Cover Letter

What we offer:

At Ball State University, we understand the importance of balancing professional responsibilities with personal well-being. That's why we offer paid 24 vacation days, 12 sick days and 10 holidays a year. Plus, our paid parental leave (6 weeks) is there for life's most significant moments. We offer affordable health and dental insurance, robust long-term disability and life insurance plans, as well a range of retirement benefits to provide financial security to you and your family. These benefits ensure that you can focus on your work and personal growth without worrying about the unexpected.

When you work for us, you are family. And to show our support of your family, we will cover 90 percent of your child's (or children's) undergraduate college tuition at Ball State. We do the same for you. In fact, we'll cover 100 percent of the tuition costs for you to earn your undergraduate degree and 80 percent of your graduate tuition. This offer is good from the very first day you start. It's just one way we do our part to uplift you.

Let's fly together toward a secure and prosperous tomorrow.

Curious about our excellent benefits package?

We have developed a calculator that shows you the value of our core benefits. Select the Total Compensation Calculator - Professional and download the spreadsheet. If you are applying for a 10-month position or one with Burris or Indiana Academy, please select the corresponding calculator.

Relocation Program: MakeMyMove

Looking for a place where your career, community, and quality of life can grow together? Muncie and Delaware County offer the advantages of a university community with the accessibility and affordability of a mid-sized city—short commutes, local arts and culture, parks and trails, educational opportunities, healthcare, athletics, and a strong sense of connection.

Through the City of Muncie’s MakeMyMove program, eligible new residents may access relocation incentives, university-related benefits, co-working options, and community-building opportunities designed to help them get settled and connected.

Current benefits for eligible participants may include:

• Up to $5,000 cash for relocation

• Co-working space courtesy of The Innovation Connector
• Access to the Ball State University Library
• One-semester Rec Fit pass at Ball State University
• Discounted Ball State Athletics tickets
• Help desk for connecting to local resources
• Opportunity for board participation
• Six-month YMCA membership

Relocation programs on MakeMyMove have specific eligibility requirements, and benefits may vary by program. Applicants should review the current MakeMyMove page to confirm eligibility, available benefits, and program status.

Ball State’s support for relocation resources and community partnerships aligns with Destination 2040: Our Flight Path, the University’s strategic plan. The plan calls our University to work with community partners to promote talent attraction and retention, foster economic growth in East Central Indiana, and strengthen the economic and social vitality of the communities we serve.

Explore the program and check your eligibility through MakeMyMove.

That's how Ball State works.

Goodness requires action to grow. We're dedicated to doing our part to keep goodness growing in Muncie, at our university, and as far beyond as possible. That's where you come in. When you join our team, you become part of goodness in action. Our main priority: uplifting students so they can discover their full potential. This is how we fly.

It all comes down to caring.

There are about 3,000 full-time faculty and staff in the Ball State University work family. Each brings unique gifts to help us be the kind of institution we want to be. In return, we do our best to take care of them through comprehensive medical and dental plans, a Health Savings Account (which we contribute to), and a whole range of wellness, retirement, and other benefits like covering the cost of tuition at Ball State for you and your family. We can offer you more.

A great place to work in a great place to live.

Where you live matters just as much as where you work. We get it. That's why we've invested since the very beginning in making our hometown work. On campus, find state-of-the-art facilities and one-of-a-kind arts and cultural events. In Muncie, you'll find a warm and welcoming community with affordable housing and a vibrant downtown arts, food, and music scene. What could be better? You here - for starters.

EEO/AA Statement

Ball State University is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, religion, color, sex (including pregnancy), sexual orientation, gender identity or gender expression, disability, genetic information, ethnicity, national origin or ancestry, age, protected veteran status, or any legally protected status.

Disability Accommodations

Ball State provides accommodations to qualified individuals with disabilities who can perform the essential functions of the position. Contact Melissa Rubrecht, Director of Employee Relations, at 765-285-1823 for assistance.

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