Senior Executive - CRM

Role & responsibilities:

• Manage and maintain client information and tracker for projects managed by you which are scheduled for possession
• Address customer inquiries, grievances, and service requests promptly and professionally.
• Collaborate with internal departments (Sales, Projects, Legal, Finance, etc.) to resolve customer issues.
• Contribute to customer-focused process improvements and experience initiatives.
• Contribute to customer-focused process improvements and experience initiatives.
• Monitor, assess, and enhance Customer Satisfaction (CSAT) scores to achieve organizational objectives.
• Handle all customer documentation
• Tracking all documents exchanged with customers at the Site Level
• Assist Customers with account statements or any other paperwork needed for their bank transactions, Possession
• Manage Site Visits
• Manage Customer Escalations at Site
• Handle cancellation retention processes

Possession Planning & Readiness

• Prepare possession strategy and execution plan.
• Develop project-wise possession schedules.
• Monitor milestone-based readiness for each tower and flat.
• Coordinate with all internal stakeholders to achieve possession targets.
• Nair’s flat is checked before visit and flat should b condition with deep cleaned for possession
• If any observations- coordinate with tam to get work done

Skills Required:

• Communication Skills
• Customer Management Skills
• Computer and Excel Skills
• Problem-solving abilities
• Attention to detail
• Time management skills
• Customer centric approach
• Learning and growing ability
• Analytical skills

Office Perks

• Office cab/shuttle

• Cafeteria

• Office gym

Professional Support & Learning

• Job and soft‑skill training

• Professional degree assistance

• Sponsorship for education

• Rewards and recognition

• Course reimbursements

Financial Benefits

• Mobile bill reimbursements

• Performance bonus

• Relocation assistance

• Car lease

• Loyalty discount

• Employee referral program

Health & Insurance

• Health insurance

• Life insurance

Leave Entitlements

• Annual leave

• Maternity leave

Please note - Some benefits are grade specific and may not be applicable to your grade.