Job Requirements Role & responsibilities: Manage and maintain client information and tracker for projects managed by you which are scheduled for possession Address customer inquiries, grievances, and service requests promptly and professionally. Collaborate with internal departments (Sales, Projects, Legal, Finance, etc.) to resolve customer issues. Contribute to customer-focused process improvements and experience initiatives. Contribute to customer-focused process improvements and experience initiatives. Monitor, assess, and enhance Customer Satisfaction (CSAT) scores to achieve organizational objectives. Handle all customer documentation Tracking all documents exchanged with customers at the Site Level Assist Customers with account statements or any other paperwork needed for their bank transactions, Possession Manage Site Visits Manage Customer Escalations at Site Handle cancellation retention processes Possession Planning & Readiness Prepare possession strategy and execution plan. Develop project-wise possession schedules. Monitor milestone-based readiness for each tower and flat. Coordinate with all internal stakeholders to achieve possession targets. Nair’s flat is checked before visit and flat should b condition with deep cleaned for possession If any observations- coordinate with tam to get work done Work Experience Skills Required: Communication Skills Customer Management Skills Computer and Excel Skills Problem-solving abilities Attention to detail Time management skills Customer centric approach Learning and growing ability Analytical skills Benefits Office Perks • Office cab/shuttle • Cafeteria • Office gym Professional Support & Learning • Job and soft‑skill training • Professional degree assistance • Sponsorship for education • Rewards and recognition • Course reimbursements Financial Benefits • Mobile bill reimbursements • Performance bonus • Relocation assistance • Car lease • Loyalty discount • Employee referral program Health & Insurance • Health insurance • Life insurance Leave Entitlements • Annual leave • Maternity leave Please note - Some benefits are grade specific and may not be applicable to your grade.