Senior Manager, Settlement Operations

As a Senior Manager, Settlement Operations, you will lead a broad portfolio of financial operations that support the accurate movement, settlement, reconciliation, and management of customer, agent, partner, and business transactions across our global payments ecosystem. Settlement Operations plays a critical role in ensuring financial transactions are accurately recorded, reconciled, adjusted, settled, reported, and governed in accordance with company policies, regulatory requirements, and operational standards. The function supports cash application, accounts receivable activities, reconciliations, financial adjustments, commissions, exception management, operational controls, audit support, performance reporting, and issue resolution while partnering closely with Finance, Treasury, Product, Compliance, Technology, and Operations teams.

Responsibilities

• Lead end-to-end settlement and receivables operations including cash application, payment matching, unidentified payment resolution, reconciliations, commissions processing, financial adjustments, write-offs, exception management, account maintenance, and month-end operational activities.
• Ensure the accurate, timely, and controlled processing, reconciliation, adjustment, and reporting of financial transactions across multiple products, channels, and operational processes.
• Lead resolution of complex operational issues, business-critical exceptions, and stakeholder escalations while driving root-cause analysis and sustainable corrective actions.
• Establish and maintain strong governance, operational controls, compliance standards, audit readiness, and risk management practices.
• Monitor and improve operational performance through effective KPI management, SLA governance, reporting, forecasting, and business reviews.
• Partner with Finance, Treasury, Product, Compliance, Technology, and Operations teams to support strategic initiatives, operational enhancements, and business growth.
• Lead operational transitions, process improvements, standardization initiatives, and transformation programs that improve efficiency, quality, scalability, and customer experience.
• Build and develop high-performing teams through effective coaching, performance management, succession planning, and talent development.
• Foster a culture of accountability, continuous improvement, operational excellence, collaboration, and customer focus.
• Act as a trusted business partner and advisor by providing operational insights, performance analysis, and recommendations that support business decision-making.

Role Requirements

Required

• Bachelor's degree in Accounting, Finance, Commerce, Economics, Banking, Business Administration, or a related discipline.
• 10+ years of progressive experience in Settlement Operations, Payments Operations, Accounts Receivable, Banking Operations, Financial Services, Shared Services, or related operational environments.
• 5+ years of leadership experience managing managers, supervisors, team leaders, or large operational teams.
• Strong experience in settlement operations, cash application, receivables management, reconciliations, financial adjustments, exception management, operational controls, audit support, and operational risk management.
• Strong understanding of financial transaction lifecycles, settlement processes, reconciliation methodologies, controls, and governance practices.
• Proven experience managing complex operational issues, stakeholder escalations, and business-critical processes.
• Demonstrated ability to establish performance measures, manage operational delivery, and drive continuous improvement.
• Strong stakeholder management, communication, problem-solving, analytical, and decision-making skills.
• Experience working in a fast-paced, highly controlled, and service-oriented environment.

Preferred

• Experience leading operational transitions, migrations, knowledge transfers, transformation programs, or shared services expansion initiatives.
• Experience within global payments, remittances, banking, fintech, digital financial services, or regulated financial services environments.
• Experience managing geographically distributed teams and global stakeholder groups.
• Experience driving operational excellence, process simplification, and service improvement initiatives.

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your India specific benefits include:

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Checkup
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

About Us

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.