Senior Product Manager - Underwriting & Pricing

Senior Product Manager - Underwriting & Pricing Own the strategy for Homeprotect’s underwriting and pricing products, balancing customer value, commercial impact and risk to shape better decisions and protect more homes. APPLY HERE ABOUT HOMEPROTECT Cover for Almost every Home We founded Homeprotect on a simple principle - to provide protection to people underserved by the home insurance industry. Since 2002, we've been combining smart technology with real human expertise to protect hundreds of thousands of unique homes across the UK, and we're just getting started. If you're someone who loves solving interesting problems, taking ownership and working with a team that aims high, speaks up and lifts each other, Homeprotect is a place where you can do meaningful work, grow your career and make a real difference for our customers. What It's Like to Work Here Our customers come from all walks of life and so do our people. We're a small but perfectly formed team of insurance specialists, technologists, data scientists and customer champions - all bringing individual expertise, an appetite for innovation and a shared ambition to protect the homes and things people love. We work at pace, but we trust our people to work in a way that brings out their best. You'll collaborate closely across teams, have real ownership from day one and see the impact you have first-hand with flexible working to help you balance the needs of your role with the rhythm of your life. We've been recognised as a Great Place to Work UK for seven consecutive years - most recently ranked 29th nationally, jumping 71 places in a single year. ROLE PURPOSE We're looking for a Senior Product Manager to own the outcome of this domain, not just the output of the team building it. You will set the strategic direction for the roadmap, weigh trade-offs across customer value, usability, technical feasibility and business viability (commercial, operational and regulatory), and make sound calls on ambiguous, highstakes decisions where the evidence is incomplete or stakeholders disagree. You will lead this domain jointly with an Engineering Manager, as equal partners, and are expected to operate with a high degree of autonomy, needing little day-to-day oversight. Beyond the domain, you will act as a senior voice in decisions that reach across multiple domains or the wider product portfolio, mentor other Product Managers, and help define the standards and craft of the Product Manager discipline as it matures at Homeprotect. KEY RESPONSIBILITIES Outcome & Roadmap Ownership • Own the problem definition for the Underwriting & Pricing domain: what problem is being solved, for whom, and why it matters now. • Set the strategic direction for the roadmap and its prioritization, basing decisions on evidence such as data, customer insight, and business and regulatory context, rather than on stakeholder seniority or influence. • Translate business strategy into a roadmap with measurable outcomes, and translate delivery constraints back into business decisions. • Hold joint accountability with the Engineering Manager for what the team ships and its measurable impact. • Assess every initiative against value, usability, feasibility and business viability, including commercial, operational and regulatory considerations. • Represent the domain's priorities in trade-offs that span multiple domains or the wider product portfolio, operating with minimal oversight. • Be accountable for domain-level metrics such as quote-to-bind conversion rate, gross written premium (GWP), loss ratio and time-to-market for pricing and underwriting rule changes, and for how those metrics trade off against priorities in other domains. Discovery & Evidence-Based Decision Making • Bring together the right people (Engineering, Actuarial, Commercial, Risk, Customer Experience) to work through options and trade-offs before a decision is made. • Drive clear recommendations grounded in customer, operational, technical and commercial impact, so decisions can be made confidently at domain level rather than escalated by default. • Use data and customer insight to validate assumptions and test whether a proposed change is likely to work before committing engineering investment. • Own the outcome measures for the domain, so Homeprotect can demonstrably show it is monitoring and improving customer outcomes over time (in support of Consumer Duty and TCF expectations). • Exercise sound judgement on ambiguous, high-stakes decisions where evidence is incomplete or stakeholders disagree, and be accountable for the recommendation reached. Partnership with Engineering & the Business • Partner with the Engineering Manager as a joint, equal lead of the domain team, sharing accountability for the roadmap and its delivery. • Work closely with Actuarial teams to turn pricing models, underwriting rules and risk appetite into a roadmap engineering can build against. • Collaborate with Commercial teams on pricing optimisation, experimentation and controlled product changes. • Partner with the Policy Administration Platform team and Customer Experience teams to ensure quote and policy journeys work end to end for the customer. • Build trusted relationships across the business, so stakeholders see the domain roadmap as evidence-led and owned, not as a queue for requests. • Act as a trusted senior voice with executive and cross-functional stakeholders on decisions that reach beyond the domain. Product Craft, Mentoring & Continuous Improvement • Bring product discipline to the domain: structured discovery, evidence-based prioritisation and outcome measurement, rather than requirements capture alone. • Continuously improve how the domain roadmap is shaped and communicated, so business and engineering share a common view of priorities and trade-offs. • Mentor other Product Managers, sharing craft, judgement and ways of working as they develop in the role. • Help define the standards, craft and career expectations of the Product Manager discipline at Homeprotect as it grows. KNOWLEDGE, SKILLS & EXPERIENCE Essential • Proven experience as a Product Manager owning the outcome of a product area, not just producing requirements for engineering or a business stakeholder. • Track record of owning outcomes at significant scale: across multiple product areas, a major business capability, or comparable scope and complexity. • Experience building and setting the strategic direction for a roadmap based on evidence (data, customer insight, business strategy) rather than stakeholder seniority alone. • Experience weighing trade-offs across customer value, usability, technical feasibility and business viability, including on ambiguous, high-stakes decisions where evidence is incomplete. • Experience partnering closely with an Engineering Manager or engineering leader as a joint, equal lead of a team or domain. • Demonstrated ability to bring together stakeholders from different functions, drive a recommendation and build trust on both sides of a decision, including with senior and executive stakeholders. • Experience mentoring or developing other Product Managers. • Strong communication skills, able to translate business strategy into a roadmap and delivery constraints back into business decisions. • Comfortable working directly with data: able to query or interpret data (for example using SQL or analytics tooling) to test assumptions and track outcomes, rather than relying solely on others to produce insight. • Comfortable operating with a high degree of independence and accountability for outcomes, rather than following a pre-defined specification. Desirable • Experience in General Insurance or another highly regulated industry. • Understanding of pricing, underwriting, actuarial or risk concepts. • Familiarity with Consumer Duty (TCF) and how it applies to product outcome ownership. • Experience helping establish or evolve a Product Manager function, its standards or its ways of working, ideally in an organisation going through a similar transformation. • Experience working alongside Actuarial, Commercial or Risk teams. BENEFITS We want you to feel rewarded, supported and set up to thrive throughout your career with us. Learning and Growth: We invest in your development through structured learning, mentoring, buddying, on-the-job experience and cross-functional projects. We support role-relevant professional qualifications where they'll make the biggest difference, and our Lunch and Learn sessions to help you stay connected to what’s going on right across the business. Health and Wellbeing: Your wellbeing matters here. We offer private healthcare through BUPA, an Employee Assistance Programme covering legal, financial and counselling support for you, a Wellbeing Centre with online tools and resources, regular wellbeing seminars and workshops, annual flu jabs and an annual eye care voucher. Financial Security and Reward: We offer an annual discretionary bonus scheme upto 30% of your base pay, life insurance at four times your salary, and a pension with Aegon. You'll also receive a significant discount on Homeprotect home insurance - with a friends and family discount too, and a staff referral bonus when someone you recommend joins the team. Time Off: 25 days' annual leave plus bank holidays, with the option to buy or sell up to five additional days each year. Genuine Flexible Working We trust our people to work in a way that best suits them - with flexible working to balance the needs of your role with the rhythm of your life. We ask that everyone comes into the office at least once a week, as we believe in-person connection is important for collaboration, culture and building great relationships. You'll receive a homeworking starter kit from day one and can claim towards additional home office equipment within your first six months. Purpose and Community: We care about more than just the work. Through our charity partnership with Refuge, the UK's largest specialist domestic abuse charity and regular social, wellbeing and charitable events throughout the year, there are plenty of ways to connect, give back and feel part of something bigger. UNIQUE AS STANDARD We're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. We believe in celebrating difference - everything that makes both our customers and our people unique. We consider visa sponsorship on a case by case basis for the right candidate, so please don't let that stop you from applying. We encourage you to let us know if you need any extra help with your application or have any requirements at any stage of the recruitment journey, we want the process to work for you. Your data will be maintained in line with our recruitment data privacy policy. Regulatory Responsibilities As an FCA regulated insurer, doing the right thing isn't a compliance requirement - it's simply how we work. All colleagues are expected to uphold the FCA Individual Conduct Rules (1–6) and act with integrity, due skill and care, openness with regulators and a genuine commitment to delivering good outcomes for our customers. You'll work within approved processes and authority limits, keep accurate and auditable records, protect data under UK GDPR and our information security policies, escalate risks and exceptions promptly, report incidents, breaches and any financial crime or sanctions concerns (including via whistleblowing), support vulnerable customers with reasonable adjustments, and complete all mandatory training to maintain competence. If the role falls within SM&CR, a supplementary document outlining the key regulatory responsibilities will be provided. Department Technology Locations London Office Remote status Hybrid About Homeprotect We founded Homeprotect on a simple principle - to provide protection to people underserved by the home insurance industry. Our smart tech enables our customers to get an instant, online quote to cover a huge range of complex needs, and our customer support teams are on hand when only a real person will do. Our insurance has already empowered hundreds of thousands of people to protect their homes and the things they love. Whoever you are and wherever you live, with Homeprotect we've got you covered. Founded in 2002 Co-workers 150 Turnover (Based on 2024 financial results) £46.96M