Job title: Senior Quality Manager Account: Premium Consumer Work Schedule: Shifting Schedule (Morning, Mid, Graveyard) Work Arrangement: Onsite (HM Tower, W Geonzon St, Cebu City) Salary Package : (up to 200,000)-Offers a relocation package Start date: ASAP Headcount: 1 QUALIFICATIONS: Minimum of 2 years in college, preferably a bachelors degree Minimum 3 years of experience (preferably in a BPO or similar environment) Minimum 3 years of experience as Quality Assurance Manager Proficiency with technology, especially computers, software applications, and phone systems Exceptional verbal and written communication skills Effective communication, interpersonal, influencing and negotiation skills High Customer Service Orientation High level of integrity and judgment Strong Knowledge of quality evaluation and customer service metrics Attention to detail and desire to follow procedures Solid RCA skills, action planning and coaching skills Qualified Candidates should send CV to deborah@gratitudeindia.com