Senior Retail Store Associate (Investment Brokerage) - Penang Outlet

Role Overview As a Retail Store Associate at Moomoo Malaysia, you will play a vital frontline role in delivering exceptional customer service and supporting the day-to-day operations of our physical experiential stores. You’ll assist in customer onboarding, provide basic product and platform guidance, support in-store marketing initiatives, and collaborate with internal teams to ensure a seamless client experience. This role is ideal for someone looking to grow in the financial services sector with exposure to retail brokerage and wealth management. Key Responsibilities Assist walk-in clients with account opening, platform setup, and app guidance. Handle inquiries and escalate complex cases. Educate clients on investment tools and platform features. Support daily operations and compliance checks. Manage documentation and backend onboarding. Ensure client data confidentiality. Help sales team with client acquisition and KPIs. Follow up with leads, set appointments, and assist in in-store events. Provide on-site support for marketing campaigns. Help promote brand and community engagement activities. 3 - 5 years’ experience in customer service, financial advisory, or retail experience would be added advantage. Basic knowledge of financial markets, investment products, and brokerage platforms would be added advantage. Good communication and interpersonal skills. Passing an internal financial products e-learning assessment during the probation period is mandatory (training provided). Proficient in Malay; Mandarin or English is a plus. Bumiputera candidates are encouraged to apply. Willing to work rotating shifts, weekends, and public holidays. CSMRL license and Unit Trust Consultant (UTC) registration preferred (company can sponsor if needed). Strong customer-first mindset with a proactive attitude. We offer a comprehensive and holistic work experience and package as follows: Basic Salary + Shift allowance Monthly KPI Incentive + Monthly Travel Allowance Yearly dental, optical & health check allowances Convenient Access to Public Transport Career Development Opportunities in the Financial Services Industry Company Team Building & Bonding Activities Free-Flow Pantry Snacks & Drinks Dynamic, Multinational Working Environment Please note that only short-listed candidates will be contacted. Thank you.