Server - The Burleigh

Description Join the team at The Burleigh in beautiful Kennebunkport, Maine, and be part of a dynamic dining experience that blends coastal charm with elevated hospitality. We’re seeking friendly, attentive, and service-driven Servers who are passionate about creating memorable guest experiences. In this role, you’ll bring energy and professionalism to the dining room, guiding guests through our menu, delivering exceptional service, and contributing to the warm, welcoming atmosphere The Burleigh is known for. Job Summary: Set up dining areas according to standard based on service periods, as well as exterior dining spaces seasonally. Greet guests, take beverage and food orders, and place into Point-of-Sale system for preparation. Deliver food and beverages to guests, check for satisfaction and ensure guests have everything they need, present check for payment, and process payment. Seek ways to elevate service at each touchpoint. Up selling where possible. Engage to increase return guests. Consider added F&B/service for VIPs and special occasions. Encourage positive online reviews. Follow all credit card processing and cash handing policies. Responsible for all payments of service and goods, and any cash collected. Complete shift check out and cash drops with lead/manager. Follow all tip/service charge distribution policies. Move tables and chairs as needed to set up dining room according to standard. Perform continuous cleaning of dining areas and workspaces including clearing tables of dirty glass/tableware and bringing to appropriate dish areas/bar areas, wipe and sanitizing tables, sweep and mopping floors, wiping down chairs and booths, wiping tray stands, menus, and other service area organization. Complete all assigned side work task lists to include but not limited to polishing glassware and flatware, folding napkins, preparing bread and coffee, re-stocking stations, deep cleaning tasks, taking out trash, bagging/removal of soiled linens, stocking printer paper, etc. Complete all pre-service tasks to include but not limited to filling of ice bins, cutting fruit for garnishes, stocking service refrigerators with cream, milk, and water, refilling of salt, pepper, sugars, coffee, and espresso. Knowledge of table and seat numbers at all times. Responsible for strong beverage knowledge, with ability to make suggestions to guests and inform offerings. Practice conscious knowledge of food allergies and safety in preparation. Communicate allergy concerns to guests. Have a strong working knowledge of wine, beer, and alcohol offerings. Understand and practice all safety and security procedures, including Evacuation Procedures, Accident Reporting, Right to Know Law, Bloodborne Pathogen Procedures, Anti-Harassment, and Anti-Violence Policies. Work effectively with other personnel in a positive, professional manner. Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up. Communicate any elevated complaints that cannot be resolved with Food & Beverage management. Demonstrate a team-focused attitude and encourage collaboration. Available and willing to work flexible hours based on business needs including both weekdays and weekends. About Kennebunkport Resort Collection: The Kennebunkport Resort Collection is a portfolio of diverse, luxurious lodging and dining options offering stylish and unique hospitality in Kennebunk and Kennebunkport. Our growing hospitality group includes Hidden Pond//Earth at Hidden Pond, Tides Beach Club, Cape Arundel Inn & Resort//Ocean Restaurant, Kennebunkport Inn//The Burleigh Restaurant, Cottages at Cabot Cove, The Grand Hotel//Rosella, The Boathouse Waterfront Hotel & Restaurant, Yachtsman Hotel & Marina Club, and Lodge on the Cove//The Dory. KRC is proud to offer competitive wellness options and perks for both Part Time- and Full-Time employees. Employer-subsidized medical, dental, and vision insurance Company-funded $25K in complimentary life insurance and $1K/mo. in disability Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options Additional Health & Wellness benefits including prescription and gym membership discounts Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals Flexible and understanding work-life equality Family Matters Program of 3+ months paid parental leave for new parents 401k employer match, up to 4% of salary Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations Gold Card annual complimentary restaurant allowance for managers Discounted lodging rates from New England Inn & Resort Association partners Pathways for growth and professional development including training and tuition reimbursement Relocation assistance to temporary employer housing Incentive opportunities for both hourly and managerial roles Supportive, open workplace culture Company-funded Employee Assistance Program for life and mental health resources Why Join our team? Join our community of ambitious, thoughtful, and dedicated hospitality professionals delivering exceptional guest experiences. At Kennebunkport Resort Collection, we encourage creativity, ownership, and problem-solving at all levels of our organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business. As a Kennebunkport Resort Collection employee, we welcome you to join us in making a community impact. Our KRC Cares team partners with community leaders and like-minded businesses to advance our community services, such as toy drives, beach cleanups, and other charitable causes around the community. Our Community Impact project allows a 1% Impact Fee to be donated to hand-picked local organizations focusing on affordable housing, protecting wildlife habitats, and creating spaces for the youth of our community. Kennebunkport Resort Collection offers customized learning opportunities for all employees. We work to carve out a path for internal leaders with motivated career goals. Annual conferences, mentorships, scholastic reimbursements, internships, and company-funded leadership development opportunities are just some of the ways we support our associates. Ready to learn more? Visit us online at www.kennebunkportresortcollection.com and explore our parent company, EOS Hospitality at www.eoshospitality.com for more information about the amazing ways we’re making a difference.