Service Client FR/EN (Relocation Inclus) Lisbon

Job Title: French-Speaking Customer Support & Content Moderator Location: Lisbon, Portugal (On-site / Hybrid flexibility) Employment Type: Full-Time, Permanent Working Schedule: 40 hours per week, rotational shifts About the Opportunity We are seeking an enthusiastic, bilingual professional to join our dynamic digital operations team in Lisbon. This dual-function position combines high-quality customer service with real-time content moderation, placing you at the forefront of digital safety and user engagement. Working within a modern, multicultural environment, you will act as a vital bridge for our French-speaking market, ensuring an accessible, empathetic, and solution-oriented experience for global users. Key Responsibilities Content Moderation: Monitor, review, and filter user-generated content (videos, images, text) in French to ensure alignment with platform policies, safety guidelines, and community standards. Multi-Channel Support: Provide timely, clear, and professional assistance to French-speaking users via email, chat, and phone regarding account issues and platform navigation. Inquiry Analysis: Evaluate customer concerns, troubleshoot root-cause technical or account discrepancies, and maintain accurate documentation within internal CRM databases. Continuous Improvement: Track and identify recurring user trends or systemic bugs, collaborating with cross-functional international teams to suggest workflow and tool optimizations. Candidate Requirements Languages: Native or C2-level proficiency in French + professional business fluency in English (B2 minimum). Skills: Excellent digital literacy, high attention to detail, strong active listening, and the resilience to review sensitive media objectively. Education: Minimum high school diploma (12th-grade equivalent) or higher. Eligibility: Must hold an EU passport or a valid, pre-existing Portuguese work permit. Premium Relocation Support & Benefits Flight Ticket Reimbursement: Fully booked or reimbursed flight to Lisbon to initiate your onboarding. Corporate Accommodation: Access to a fully furnished, company-managed apartment during your initial weeks to ensure a seamless, stress-free arrival. Dedicated Administrative Support: Step-by-step guidance from local relocation specialists to manage all local paperwork, including tax registration (NIF), social security configuration, and local bank account setup. Compensation: Competitive monthly base salary + daily meal allowance + performance-based monthly project bonuses. Additional Perks: Comprehensive private health insurance, defined internal career progression paths, and continuous corporate technology training.