Role : Service Delivery Manager

Required Technical Skill Set : Manufacturing Processes, MES, Shopfloor Integrations, ITIL Service Management, Vendor & Stakeholder Management

Desired Experience : 15 Yrs

Location : Eindhoven, NL, On Site, Contract

Visa sponsorship will be provided by us upon selection.

Must Have

Strong understanding of end-to-end manufacturing processes including production execution, quality, traceability, work orders, routing, genealogy and shopfloor operations.

Hands-on knowledge of Manufacturing Execution Systems (MES) and manufacturing application landscapes.

Strong understanding of manufacturing integrations between MES, ERP, PLM, SCADA, historians, automation systems and plant-floor equipment.

Ability to engage with manufacturing engineers, production teams and business stakeholders to translate operational requirements into service outcomes.

Experience managing application support, incident, problem, change and release management in a complex manufacturing environment.

Deep ITIL service management experience with SLA, KPI, service reporting, continual service improvement and governance.

Experience leading global support teams, vendors and transition activities for manufacturing applications.

Strong stakeholder management, escalation management and communication skills.

Good to Have

Knowledge of SAP ME/MII, Opcenter, Apriso or other MES solutions.

Semiconductor manufacturing exposure.

Cloud, data analytics and manufacturing reporting platforms.

Automation, OPC/UA, Kepware or industrial connectivity knowledge

Role description

• Own end-to-end service delivery for manufacturing applications and MES landscape.

• Ensure high availability and reliability of production-critical systems.