Service Desk Coordinator (Italian-speaker) remote

Service Desk Coordinator (Italian-speaker) Remote from the Continental Portugal Full-time | 6-month contract (with potential extension) Base salary: 1,000/month (x14) + Bonus + Meal Allowance About Us We're not just another tech company; we're a movement reshaping the way small businesses operate across Europe and beyond. As the #1 mobile point-of-sale (mPOS) provider in Europe, we've empowered over 100,000 merchants in 31 countries to accept card payments anywhere using just their smartphone and our sleek, game-changing device. From paperless onboarding to the first tap-to-pay, our product is designed to be simple, inclusive, and transparent no hidden fees, no jargon, just honest innovation. Join a team of 1,000+ disruptors worldwide who believe in making entrepreneurship accessible to all. What You'll Be Doing As a Customer Support Specialist, you'll be the voice of our brand for our Italian-speaking customers, supporting them with empathy, precision, and a can-do attitude. Your daily mission: Handle inbound inquiries via phone, email, chat, and social media, you'll be a true omni-channel hero. Assist merchants with everything from technical setup to payment issues and product navigation. Collaborate with teams like Sales, Marketing, and Tech Support to resolve queries quickly and efficiently. Help improve our internal processes, tools, and workflows to boost merchant satisfaction and retention. What You Bring to the Table We're looking for problem-solvers and people-pleasers who are passionate about tech and care deeply about delivering an exceptional customer experience. You are: Fluent in Italian and comfortable communicating in English (spoken and written). Tech-savvy, you're quick with a smartphone, tablet, or computer. Experienced in Customer Support or Contact Centers (preferred, but not essential). Patient, positive, and always ready to helpeven when things get hectic. Curious, resourceful, and persistent, you love solving problems. Organized and thrive in a fast-paced, dynamic environment. What's in It for You? We know great people deserve great rewards. Salary: 1,000 EUR /month (x14 months) Attendance Bonus: up to 50 EUR /month (x12 times) Meal Allowance: 7.63 EUR net per working day Career progression in a global tech scale-up A vibrant, collaborative, and innovative team culture Work in Portos tech hub with on-site support and team activities Fully paid training that starts 17/09 Relocation Support: Accommodation: Shared apartment for up to 12 months (deducted from your payslip, all utilities included). Working Schedule 40 hours/week Rotating shifts between 08:00 and 19:00, Monday to Sunday Occasional late shift until 21:00 (rare, based on client needs) 2 days off per week, scheduled on a rotating basis Our Streamlined Recruitment Process We move fast because top talent deserves no less. Submit your application Validation of eligibility First call interview Online assessment Interview with our Recruitment Team (Optional) Final Client Interview Job Offer Welcome aboard! Ready to Join the Revolution? Be part of a purpose-driven company that's transforming payment systems and helping small businesses thrive. Apply now and help us make commerce mobile anywhere, for anyone.