Service Manager

Farmer Autovillage is seeking an experienced and motivated Service Manager to lead its busy multi-brand service department in Mount Maunganui.

This is an excellent opportunity for an established automotive Service Manager to oversee a substantial service operation representing six leading automotive brands: Audi, Volkswagen, Škoda, CUPRA, Geely and Zeekr.

You'll be joining a respected, family-owned dealership group, leading an experienced team and driving workshop performance, customer satisfaction and departmental profitability.

Benefits

• Relocation assistance is available for the right candidate
• Opportunity to lead a busy, multi-brand service department
• Work with six leading automotive brands
• Established, family-owned dealership group with over 34 years in the industry
• Excellent lifestyle opportunity in Mount Maunganui
  
  

The Role

• Lead, motivate and develop a team of Service Advisors and Automotive Technicians
• Oversee daily service operations, workshop scheduling and workflow management
• Drive departmental KPIs, technician productivity, efficiency and profitability
• Monitor financial performance and identify opportunities for operational improvement
• Maintain high standards of customer service and resolve escalated customer concerns
• Ensure compliance with manufacturer requirements, warranty processes and health and safety standards
  
  

About You

• Proven Service Management experience within an automotive service centre is essential
• Experience managing multiple franchises or European automotive brands would be advantageous
• Strong knowledge of workshop operations, technician productivity and departmental profitability
• Demonstrated leadership skills with the ability to motivate and develop a high-performing team
• Excellent communication, organisational and customer service skills
• Commercially focused, proactive and confident managing a busy service operation
• Experience with Autoline DMS would be beneficial but is not essential
  
  

If you are an experienced Automotive Service Manager looking for your next leadership opportunity with a well-established dealership group, we would like to hear from you.

Apply now with your CV and cover letter!