Service Supervisor (WA/NT)

WIRTGEN AUSTRALIA is a member of the WIRTGEN GROUP, an internationally operating group of companies in the construction machinery sector incorporating the traditional product brands: WIRTGEN, VÖGELE, HAMM, KLEEMANN and BENNINGHOVEN with their brand headquarters in Germany.

As technological leader, we can offer our customers mobile machine solutions for road construction and road rehabilitation, plants for mining and processing minerals or recycling material and for the production of asphalt.

We are seeking for a full-time position a

Service Supervisor (WA/NT)

Location: Wirtgen Australia Pty. Ltd., South Guildford WA 6055, Australia

Responsible for region: WA/NT

A relocation package is available for this role.This role exists to ensure and deliver excellent levels of customer service and product support, achieved through the application of effective control and deployment of the resources assigned to the Supervisor. This role reports to the Service Manager WA/NT.

The Role:

• Supervision of service workshop and field service staff;
• Ensure all service activities are compliant with the Wirtgen Service Process from beginning to end;
• Prioritise, schedule, co-ordinate and monitor Service Technician’s daily work bookings while monitoring work hours to ensure labour utilisation targets are met;
• Develop and provide service quotations to customers as required;
• First point of contact for customer service requirements including breakdowns and service bookings;
• Liaise with the Sales Department on new machine builds and schedule in works;
• Proactively liaise with customers to ensure service satisfaction is of a high standard and ensure customers are informed of any delays or issues that may affect their service request;
• Co-ordinate external contractors as required;
• Liaise with the regional Service Manager to update on job progress, possible delays and completion times;
• Review all Service Job Reports for accuracy and completeness concerning parts, lubricants, consumables and labour, and approve the release of equipment for delivery to the customer;
• Participate in regular meetings with the regional Service Manager to review department efficiency, profitability, customer and or employee matters;
• Liaise with the Parts Department and assist with their needs/requirements;
• Proactively seek and participate in available company trainings such as e-trainings, to develop and advance knowledge base and skill set;
• Provide ongoing feedback regarding potential issues and improvements to service processes actively engaging in continuous improvement ideals;
• Contribute to and participate in toolbox meetings and provide constructive feedback;
• Assist in the training of Apprentices and other staff as required;
• Act as regional Service Manager in times of absence, or when required;
• Perform other duties as required by the regional Service Manager.
  
  

The Requirements:The incumbent is required to hold and/or demonstrate the following;Qualifications and Experience:

• Australian/New Zealand recognised trade qualification (Mechanical or Electrical);
• Minimum 5 years’ experience within a Leading Hand/Supervisory role;
• Unencumbered Drivers Licence;
• Intermediate computer skills with ability to operate Outlook and in-house service programmes;
• Strong interpersonal and phone skills, proven ability to develop rapport with others and form lasting working relationships;
• Advanced communication skills, proven ability to convey information in both verbal and written formats as appropriate for the needs of the target audience;
• Must be able to work under pressure and to a deadline;
• Clear problem solver, proven ability to apply logic or reasoning to review information, identify problems, their causes, evaluate options and select the best solution;
• High level of organisational skills, including high attention to detail.
  
  

The Successful Applicant:The person who will succeed in this role will;

• You hold the safety of yourself and your colleagues as the highest priority in all your work;
• You like to use your initiative but can work within a prescribed framework and to deadline;
• You remain customer focused and can communicate professionally with the client as well as with management and staff;
• You take pride in your work and thrive on the challenge of producing quality work consistently;
• You enjoy working within a team but can also work successfully on projects alone;
• You thrive on problem solving and troubleshooting.
  
  

If you would like to learn more about the Wirtgen Group visit our website https://www.wirtgen-group.com/en-au/company/wirtgen-group/

If you have the relevant qualifications, experience and motivation to be part of a highly successful company, please

email your application