Services Sales Coordinator

• Position Type: Full Time

About RH Aero Systems:

RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO Systems – we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide. RH Aero Systems’ global headquarters are in Mason, Ohio, USA, and Biberach, Germany. For further details visit RHAero.com.

Job Summary:

The Services Sales Coordinator is responsible for managing the complete customer order lifecycle, from enquiries and quotations through order processing, fulfilment, delivery, and invoicing. The role serves as the main operational contact for customers, ensuring timely communication, accurate SAP order management, proactive follow-up, and early identification of potential delays or risks. It requires close coordination with Supply Chain, Technicians, Quality, Logistics, and Finance, with preference for candidates having 2–4 years of relevant experience, ideally in aviation, MRO, engineering, manufacturing, or another technical B2B environment, along with experience in quotations, ERP/SAP, order fulfilment, and shipping/export documentation.

Key Responsibilities:

• Own customer communication throughout the order lifecycle, providing clear and timely updates on quotations, order progress, delivery, and invoicing.

• Prepare accurate and timely quotations for service calls, repairs, and other service requirements.

• Maintain momentum by following up on open quotations, customer enquiries, and outstanding decisions.

• Coordinate with internal stakeholders to validate scope, pricing, lead times, technical requirements, and commercial terms.

• Communicate potential delays or changes at an early stage and maintain accurate records of customer commitments and follow-up actions.

• Create and maintain accurate sales and service orders in SAP.

• Coordinate order fulfilment from receipt of the customer order through delivery and invoicing.

• Monitor order progress, material availability, service readiness, and committed delivery dates; identify fulfilment risks early, initiate corrective action, and escalate promptly when customer commitments may be affected.

• Work cross-functionally to maintain order progress and resolve fulfilment constraints.

• Prepare and coordinate accurate order confirmations, delivery notes, shipping documentation, and invoices.

• Provide the Logistics team with accurate commercial, shipping, and customs-clearance documentation to support domestic and international shipments.

• Coordinate the timely resolution of missing documentation, shipment delays, customs queries, and delivery exceptions through consistent follow-up.

Qualifications

Qualifications and Experience

• Commercial apprenticeship, diploma, bachelor's degree, or equivalent qualification in business administration, supply chain, customer service, or a related discipline.

• 2–4 years of relevant experience in sales coordination, order management, commercial operations, or customer service.

• Experience in aviation, MRO, engineering, manufacturing, or another technical B2B environment is preferred.

• Demonstrated experience preparing quotations and coordinating customer orders through delivery and invoicing.

• Experience using an ERP system, together with a good working knowledge of Microsoft Outlook and Excel.

• Familiarity with export, shipping, customs, or international trade documentation is an advantage.

• A basic understanding of manufacturing drawings and the ability to interpret technical documentation would be an advantage.

• Fluency in written and spoken English is essential; additional languages are an advantage.

What We Offer:

• Company-sponsored employment visa and work permit.

• Comprehensive health insurance coverage.

• Work-life balance through flexible working hours.

• 22 working days of annual leave

• Comprehensive onboarding and a wide range of professional development opportunities.

• Regular team events and company celebrations.

RH Aero Systems is committed to providing equal opportunities for employment and fostering a professional and inclusive workplace. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.