Solutions Consultant - Customer Care

Work with a Global Digital CX Leader!

We’re hiring Solutions Consultants fluent in Dutch, Danish, Irish or Icelandic for Bulgaria. Relocation support Provided

About InksPage Ltd

InksPage Ltd is a global Recruitment and Technology Consulting firm helping organizations scale their Data & AI, Digital Engineering, Cloud, ERP, and CRM capabilities. Headquartered in the UK with a front-office presence in Dallas, Texas and a strong Offshore Global Capability Centre (GCC) in India, we support clients across North America, the UK, and Europe.

We are currently hiring for our esteemed global customer a leading name in the digital services and customer experience industry, supporting products such as Google Pay, Google Play Store, and other Google platforms.

Role: Solutions Consultant (Non-Technical)

As a Solutions Consultant, you will provide non-technical customer support and troubleshooting for a range of Google digital products and handling orders and deliveries, assisting customers with the product settings for Fitbit. You will act as the first point of contact for users, ensuring quick, efficient, and empathetic resolution to their concerns.

Key Responsibilities

• Deliver exceptional non-technical customer support and troubleshooting across Google products (e.g., GPay, Play Store, and related services).

• Communicate effectively with users in your primary language and English.

• Identify, analyse, and resolve user issues while maintaining high customer satisfaction.

• Collaborate with internal teams to improve processes and ensure consistent service quality.

Language Proficiency Requirements (minimum C1 / Native Level)

We are looking for candidates with multilingual fluency in one of the following combinations:

1. Dutch (Primary- Native/C2) + English (Fluent)

2. Danish (Primary- Native/C2)) + English (Fluent)

3. Irish (Primary- Native/C2) + English (Fluent)

4. Icelandic (Primary- Native/C2) + English (Fluent)

Experience & Eligibility

• Minimum 2 years of experience in Customer Support or Non-Technical Troubleshooting roles.

• Strong familiarity with digital platforms and Google products preferred.

• Excellent communication and problem-solving skills.

• Must be an EEA/Europe citizen or authorised to work within the EEA/Europe.

• Willingness to relocate and work from office in Bulgaria (relocation benefits provided).

Relocation & Benefits

Relocation Assistance: Provided for eligible EEA/Europe citizens or authorised workers relocating to Bulgaria.

Work Mode: On-site (Work from office, Bulgaria).

Key Highlights

1. Work with a global leader in digital customer experience..

2. Gain exposure to world-renowned products and platforms.

3. Enjoy a multicultural, inclusive, and growth-driven work environment.

4. Receive relocation and onboarding support for a smooth transition.