Spa Guest Relations & Retail Specialist

Hotel La Palma - Capri’s first hotel, built in 1822, currently being transformed into an elegant and exclusive 50-room-and-suite hotel. Located mere steps from the famous Piazzetta, it will comprise a newly built pool deck, a spa and a high-fashion boutique. Starting from the 2026 season Hotel La Palma has partnered with Casa Tua to create a distinctive collection of dining experiences. At the heart of this collaboration are Casa Tua, the signature restaurant; Fuoco by Casa Tua, the rooftop restaurant and bar; and Mare by Casa Tua, the seaside restaurant and beach club.

Hotel La Palma invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.

Missions: We are seeking a highly organized, guest-oriented, and commercially driven SPA Reception & Retail Specialist to join our SPA team. As the first point of contact for our wellness destination, this role is responsible for delivering a seamless and personalized guest experience while acting as a key ambassador for the SPA and its exclusive retail offering.

In addition to managing reservations, guest enquiries, and daily reception operations, the SPA Reception & Retail Specialist plays a fundamental role in promoting and driving sales of the hotel's exclusive Capsule Collection and curated wellness and beauty products. Through expert product knowledge and personalized consultation, the successful candidate inspires guests to extend their SPA experience beyond their treatment by discovering products and collections that reflect the lifestyle and values of the property.

The role requires a genuine passion for luxury hospitality, wellness, and retail excellence, combined with the ability to identify guest preferences, recommend tailored products, and contribute actively to the achievement of retail performance objectives.

Profile: The successful candidate is a polished and guest-oriented professional with a passion for luxury hospitality and retail. Combining excellent communication skills with a strong commercial mindset, they create engaging and personalized experiences while confidently promoting the SPA's services and exclusive Capsule Collection.

The ideal candidate demonstrates strong sales and consultation skills, attention to detail, and the ability to build meaningful relationships with guests. Organized, proactive, and service-driven, they contribute to both guest satisfaction and retail performance while collaborating effectively with the wider SPA team.

Advanced English is required to communicate confidently and professionally with our international guests, provide personalised product consultations, and effectively promote the Capsule Collection and SPA offerings.

Benefits: We offer a competitive compensation package, a healthy work-life balance that allows you to fully enjoy your time both at work and in one of the world’s most beautiful destinations, and shared staff accommodation options including kitchen & laundry services, designed to make your relocation and stay as comfortable as possible. We also offer a daily meal in our free staff canteen, based on your daily shift. We are committed to creating an environment where our team members can thrive professionally while maintaining their personal well-being.