Spanish Customer Support Representative

Position: Customer Support Representative

Location: Lisbon/Porto, Portugal

Work model: 100% On-site

Employment type: Full-time

Salary: 945€ gross per month

DUTIES AND RESPONSIBILITIES:

• Provide friendly, efficient support as the first point of contact for a global community of users
• Handle and resolve customer issues across inbound calls, chats and emails
• Identify and escalate issues appropriately
• Write thoughtful, accurate responses and customise prepared templates for customer communications
• Research and troubleshoot problems using available resources
• Arbitrate between users when needed
• Manage multiple concurrent tasks effectively

REQUIREMENTS:

• Spanish at C2 level and English at B2 level
• High school diploma
• Customer service skills, including complaint handling, troubleshooting and problem solving
• EU citizenship
• Based in Lisbon or willing to relocate to Porto
• Available for on-site work on rotational shifts within a 24/7 operation

OFFER:

• Performance bonus based on KPIs, applicable from the 4th month
• Meal allowance
• Christmas and Holiday bonuses
• Health insurance plan after 6 months on contract
• Relocation support for EU citizens, including travel ticket reimbursement
• * Performance bonus of up to €120 based on KPIs, applicable from the 4th month
  * Meal allowance of €8.50 per worked day, paid with salary
  * 22 business days of annual leave
  * Christmas and Holiday bonuses, each equal to one month's base salary
  * Health insurance plan after 6 months on contract
• * Relocation support for EU citizens, including travel ticket reimbursement of up to €200 (reimbursed after 3 months on receipt)
  * Accommodation support of €360 per month for 3 months, plus assistance with temporary and permanent accommodation