Strategy & Operations

About the Role We're looking for our first Strategy & Operations hire to take over customer success and supply-side growth from the founding team. You'll partner directly with elite recruiters managing six-figure accounts to help them scale their businesses, close top-tier talent, and win new clients. This is a high-ownership, high-impact role that blends operations, strategy, and growth, with direct visibility and influence across the organization. Key Responsibilities Create and scale the Customer Success Playbook for recruiter success. Partner directly with recruiters, product leaders, and executives to drive adoption and expansion. Own post-sale success: deployment, onboarding, feature adoption, engagement, and renewals. Collaborate with product and engineering to design AI-powered success workflows (nudges, health scores, self-serve expansion). Lead QBRs, success plans, and executive recaps that make renewals and expansions seamless. Translate unstructured processes into repeatable, scalable systems as the team grows. What Were Looking For 2 - 8 years of experience in GTM, Strategy & Ops at a startup, or backgrounds in investment banking, consulting, or VC. Customer-facing experience (startup, VC, consulting, or elite organizations). Strong track record in fast-paced, high-growth environments (Series Apre-IPO). Excellent communicator skilled at simplifying complex ideas. High agency & hustle thrives under pressure and ambiguity. Process-oriented with ability to design scalable systems from scratch. Sharp, adaptable, and able to context-switch across multiple priorities. Evidence of exceptional achievement (founder experience, competitive programs, leadership in major initiatives). Must be onsite in San Francisco, 5 days/week (relocation support available). US visa sponsorship available for the right candidates Compensation Salary: $120k - $230k (DOE) Competitive equity package Why Join Pioneering innovation : shaping the future of recruiting infrastructure. High-growth trajectory : scaled to 8-figure ARR in just one year, with $25M+ raised from top-tier investors. High ownership & autonomy : operate at founder pace, helping shape both company and product direction. Impact at scale : support top recruiters placing talent at leading startups. Future founder training ground : gain experience working closely with entrepreneurs and scaling prosumer/SMB networks.