Supplier Performance Manager

ABOUT HOMEPROTECT

Cover for Almost every Home

We founded Homeprotect on a simple principle - to provide protection to people underserved by the home insurance industry. Since 2002, we've been combining smart technology with real human expertise to protect hundreds of thousands of unique homes across the UK, and we're just getting started.

If you're someone who loves solving interesting problems, taking ownership and working with a team that aims high, speaks up and lifts each other, Homeprotect is a place where you can do meaningful work, grow your career and make a real difference for our customers.

What It's Like to Work Here

Our customers come from all walks of life and so do our people. We're a small but perfectly formed team of insurance specialists, technologists, data scientists and customer champions - all bringing individual expertise, an appetite for innovation and a shared ambition to protect the homes and things people love.

We work at pace, but we trust our people to work in a way that brings out their best. You'll collaborate closely across teams, have real ownership from day one and see the impact you have first-hand with flexible working to help you balance the needs of your role with the rhythm of your life.

We've been recognised as a Great Place to Work UK for seven consecutive years - most recently ranked 29th nationally, jumping 71 places in a single year.

ROLE PURPOSE

As part of our ambitious growth plans we’re revamping our approach to Supply Chain management as a key enabler for our goal of achieving exceptional claims outcomes for customers whilst demonstrating market leading cost control. To meet this challenge we’re looking to expand the team with 3 additional roles to help further define and deliver our revamped Supply Chain strategy and processes.

There aren’t many opportunities like this in the insurance industry; a chance to join a fast paced and dynamic insurance provider where you will have the opportunity to influence the direction of the Supply Chain team and wider Claims teams from day one. You will have the chance to help develop policies and processes from the ground up, and have the autonomy to drive the function forward to achieve best in class outcomes across customer, indemnity spend, and expense ratio.

KEY RESPONSIBILITIES

· Supplier Management – Day to day management of supplier relationships including performance reviews, identification of continuous improvement opportunities, issue/escalation management, complaints

· Performance Oversight – Tracking, reporting and managing supplier performance to agreed performance metrics, working with the Head of Supply Chain and wider claims teams to enhance our current approach to driving great claims outcomes

· Sourcing – Lead supplier selection activity from requirements gathering through to selection and contracting, including the negotiation of fee arrangements and development of outcome focussed SLA’s

· Onboarding – Work with wider business teams including Operations, Transformation and Customer to effectively onboard supply chain partners and ensure they are set up for success from day one

· Contract Management – Ensure effective contracts are in place as part of supplier sourcing and renewal activity, and alongside the Supplier Governance Lead ensure these are kept updated throughout the contract lifecycle and are reflective of developments in service delivery, performance management and commercials

· Audit & QA – Support the delivery of a Supplier Audit and Quality Assurance programme, working with the Supplier Governance Lead to implement learnings as part of ongoing performance management, track resolution of issues, and recovery of identified leakage

· Governance – Support the delivery of an effective supplier governance / oversight programme, including effective supplier due diligence in line with regulatory requirements, appropriate risk segmentation and associated activity, and ongoing monitoring in line with agreed policies and procedures

· Market Insight – Actively contribute to obtaining and collating market insights on an ongoing basis, through attendance at relevant industry events, day to day supplier/prospective supplier interactions, and industry news/media

KNOWLEDGE, SKILLS & EXPERIENCE

We would love to hear from people with the following skills and experience for this role:

· Experience of managing and influencing the performance of strategically important supplier relationships

· Experience of leading supplier sourcing activity, from requirements gathering through to selection and contracting

· Excellent stakeholder management from operational teams to C-suite

· Strong commercial acumen and a skilled negotiator

· Experience in insurance claims supply chain is desirable

BENEFITS

We want you to feel rewarded, supported and set up to thrive throughout your career with us.

Learning and Growth: We invest in your development through structured learning, mentoring, buddying, on-the-job experience and cross-functional projects. We support role-relevant professional qualifications where they'll make the biggest difference, and our Lunch and Learn sessions to help you stay connected to what’s going on right across the business.

Health and Wellbeing: Your wellbeing matters here. We offer private healthcare through BUPA, an Employee Assistance Programme covering legal, financial and counselling support for you, a Wellbeing Centre with online tools and resources, regular wellbeing seminars and workshops, annual flu jabs and an annual eye care voucher.

Financial Security and Reward: We offer an annual discretionary bonus scheme up to 30% of your base pay, life insurance at four times your salary, and a pension with Aegon. You'll also receive a significant discount on Homeprotect home insurance - with a friends and family discount too, and a staff referral bonus when someone you recommend joins the team.

Time Off: 25 days' annual leave plus bank holidays, with the option to buy or sell up to five additional days each year.

Genuine Flexible Working We trust our people to work in a way that best suits them - with flexible working to balance the needs of your role with the rhythm of your life. We ask that everyone comes into the office at least once a week, as we believe in-person connection is important for collaboration, culture and building great relationships. You'll receive a homeworking starter kit from day one and can claim towards additional home office equipment within your first six months.

Purpose and Community: We care about more than just the work. Through our charity partnership with Refuge, the UK's largest specialist domestic abuse charity and regular social, wellbeing and charitable events throughout the year, there are plenty of ways to connect, give back and feel part of something bigger.

UNIQUE AS STANDARD

We're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. We believe in celebrating difference - everything that makes both our customers and our people unique. We consider visa sponsorship on a case by case basis for the right candidate, so please don't let that stop you from applying.

We encourage you to let us know if you need any extra help with your application or have any requirements at any stage of the recruitment journey, we want the process to work for you.

Your data will be maintained in line with our recruitment data privacy policy.

Regulatory Responsibilities

As an FCA regulated insurer, doing the right thing isn't a compliance requirement - it's simply how we work. All colleagues are expected to uphold the FCA Individual Conduct Rules (1–6) and act with integrity, due skill and care, openness with regulators and a genuine commitment to delivering good outcomes for our customers.

You'll work within approved processes and authority limits, keep accurate and auditable records, protect data under UK GDPR and our information security policies, escalate risks and exceptions promptly, report incidents, breaches and any financial crime or sanctions concerns (including via whistleblowing), support vulnerable customers with reasonable adjustments, and complete all mandatory training to maintain competence.

If the role falls within SM&CR, a supplementary document outlining the key regulatory responsibilities will be provided.