Surgical Support Specialist

Altus Spine—a global leader in spinal implant innovation—is hiring in West Chester, PA.

At Altus Spine in West Chester, PA, offers an extensive portfolio of surgical systems to facilitate minimally invasive surgery (MIS), complex spine correction, and degenerative procedures. Continuous development and dedication to delivering inventive solutions and quality by design drives Altus’ commitment to the medical community. We invite you to enjoy competitive pay, a state-of-the-art facility, work/life balance, career growth, and a collaborative team culture.

What you will receive

• 100% Employer Paid Medical Plan
• Dental / Vision Benefits
• Work-Life Services Benefit Program (Employee + Family)
• Group Life Insurance
• 401k retirement plans with employer match
• Personal Time Off (PTO)
• 6 Paid Holidays
• Relocation Assistance
• Investing in you: paid training for certifications and licenses
• 100% Paid Uniform
• Work in a state-of-the-art facility with cutting-edge tech
• Career growth opportunities from day one

If precision is your passion and excellence is your standard, it’s time to join a company where quality is more than a goal — it’s our way of life.

Apply today. Let’s build something extraordinary!

What You'll Do (Day to Day Job Duties)

• Be the Expert: Become the go-to authority on all Altus Spine surgical systems—both in clinical use and technical functionality.
• Train and Educate: Provide hands-on training to Operating Room (OR) staff and Sterile Processing Department (SPD) teams on proper system usage, configuration, cleaning, and maintenance.
• Support in the OR: Offer in-the-room support during surgical procedures to ensure seamless use of our systems and instruments.
• Manage Logistics: Coordinate surgical equipment inventory, restock supplies, inspect systems, and work with hospital departments to ensure every surgery is fully equipped and on schedule.
• Collaborate & Communicate: Work cross-functionally with internal teams and hospital staff to plan, prioritize, and deliver surgical solutions effectively.
• Build Surgeon Relationships: Develop and maintain strong, trusted partnerships with client surgeons to support their ongoing success.
• Be a Key Liaison: Interface with internal departments and external partners—including high-level executives such as CEOs, presidents, and VPs—to ensure alignment and smooth operations.
• Support Business Development: Assist with new customer onboarding, post-trial case follow-ups, and account management to help drive growth alongside the sales and marketing teams.
• Identify New Opportunities: Reach out to potential users to understand orthopedic equipment needs, approval processes, and key decision-makers.

What You Bring (Qualifications)

To be successful in this role, candidates must meet the following requirements:

• Education & Experience:
  • Bachelor’s degree or 2–3 years of equivalent relevant experience
  • 2–3 years of Operating Room (OR) experience

• 1-3 years of customer-facing experience, ideally in a clinical, sales, or technical support capacity.
• Prior experience in the medical device industry is preferred, especially in surgical or implantable products.

• General administrative experience a plus

• Valid Driver’s License & Hospital Credentialing:
  Must possess a valid driver’s license and maintain current credentialing for hospital access at all facilities where Altus Spine operates.
• In-Office Presence:
  When not supporting surgeries in the field, you are expected to work on-site at our Altus Spine corporate office.

Preferred Qualifications:

• Advanced knowledge of spine anatomy
• Background in the medical device industry is a plus

Skills and Competencies

• Must possess excellent customer service skills, attention to project detail and the development of alternative plans to ensure satisfactory deliver of supplies, material, and equipment in accordance with contract terms.
• Effective verbal, written, and client management skills
• Strong time management and organization skills
• Ability to work accurately and effectively under tight deadlines
• Ability to Work independently as well as with teams
• Ability to demonstrate good common sense and sound judgment
• Ability to maintain confidentiality

Altus Spine is proud to be an Equal Opportunity Employer. Altus Spine does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.

*Principals only. Recruiters please do not apply on behalf of your candidates to Altus Spine job posts. All applications and/or contact information submitted are kept on file and are the property of Altus Spine. Please note recruiting fees will not be honored with candidate applications submitted by recruiters.