Swedish Customer Service Specialist in Lisbon

Swedish Customer Service Specialist in Lisbon Join our expanding team in Lisbon as a Swedish Customer Service Specialist and deliver world-class support on behalf of a leading multinational company in the Fintech industry. This on-site, full-time role is your gateway to a dynamic and multicultural workplace, with opportunities for growth and skill development. If you are fluent in Swedish and passionate about helping customers, we would love to hear from you! Responsibilities – Swedish Customer Service Jobs in Lisbon Deliver exceptional customer service to Swedish-speaking clients, handling money transfer and financial service enquiries with accuracy and care. Communicate effectively via phone, chat, and email in both Swedish and English to address questions, resolve problems, and manage requests. Investigate and resolve transaction-related issues promptly, ensuring every customer is satisfied with the outcome. Maintain a positive, professional attitude, acting as an ambassador for our international Fintech partner. Escalate complex or sensitive cases following company protocols and ensure effective resolution. Record all customer interactions, decisions, and solutions in company systems with a high level of detail. Skills and Qualifications – Swedish-Speaking Support Careers in Portugal Native or near-native fluency in Swedish (C1 level) with strong English (B2 minimum) communication skills. Excellent listening skills and a problem-solving mindset for delivering outstanding customer support in a financial environment. Ability to handle confidential information with accuracy, integrity, and professionalism. Previous experience in customer service, a contact centre, or a related field is desirable but not essential. An adaptable approach with willingness to work shifts in an international, fast-paced setting. Successful completion of a comprehensive on-site training programme upon joining. Flexibility to work shifts between 09:00 – 21:00, Monday to Sunday (varied shift durations: 4, 6, or 8 hours). Benefits – Swedish Customer Support Positions in Lisbon Secure a stable, long-term role in a rapidly growing Fintech environment. Paid and comprehensive training to ensure your professional development from day one. Private health insurance for your security and well-being. Relocation package available for those joining us from outside Portugal. Engage with a diverse, welcoming team from across Europe in a modern Lisbon office location. Clear paths for career progression and access to ongoing skill-enhancement programmes. Why Build Your Swedish Customer Service Career in Lisbon? Be at the forefront of the thriving financial technology industry, supporting innovative customer solutions. Join a collaborative, passionate team driven by delivering excellence in customer experiences. Continuous learning with advanced training and genuine opportunities for promotion. Work for a global leader recognised for innovation, operational excellence, and employee well-being. Take the Next Step – Apply for Swedish Customer Service Specialist in Lisbon If you are motivated to deliver top-tier support, fluent in Swedish, and ready to join an international team in Lisbon, apply now and start your journey as a Swedish Customer Service Specialist! Locations Lisbon Portugal