Support customers of a big 4 technology company!
One of the
Big Four tech companies
collaborates with us! We are hiring Swedish-speaking candidates to assist customers for account & billing issues of the companys services. Successful applicants will be working at a perfect work environment of latest technology in Athens (Piraeus region), located only 5 minutes from the sea!
As a member of this team, you will communicating with customers from
Sweden
to provide support for account & billing issues of a well-known service, after following a complete training by certified instructors.
Job description:
Communicate with customers from Sweden
Handle billing-related issues
Manage & secure customers accounts
Escalate unresolved cases by contacting 2nd level support advisors
Maintain high customer satisfaction
Advisors have many opportunities to advance their career & level up within the department. Resolution of issues that customers face, customer satisfaction & having a good team spirit are all taken into account. Roundtables, meetings & self-guided training help advisors be up-to-date with products & new services. Last but not least, supervisors are always next to advisors for help!
Skills & Experience required:
Excellent verbal & written skills in
Swedish
Advanced English knowledge
Prior customer support experience
Familiarity with the world of technology
What we offer:
Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment (-all at no cost to you-)
Competitive monthly salary + 2 extra salaries per year
Private Health Insurance
Numerous benefits and discounts
Fully paid training by certified instructors