System Administrator

Systems Administrator

About This Role

As our Systems Administrator, you will be a technical contributor within BibleProject’s TechOps team, helping keep our core technology and data infrastructure available, reliable, performant, and secure. You will play a key role in administering our server, storage, network, and security systems, bringing new tools into our technology pipeline, and serving as a technical partner to teams across the Project. To be successful, you will need hands-on experience managing mixed-OS environments, comfort working directly with staff on day-to-day support, and a collaborative, service-minded approach to solving problems for the people who rely on these systems every day.

In all your work, you will bring your skills and experience to help further our mission of helping people experience the Bible as a unified story that leads to Jesus.

Core Responsibilities

Leadership

• Partner with the Security team to implement org-wide security measures and controls
• Coordinate with the broader team to ensure consistent on-site helpdesk coverage
• Document solutions to repeat problems with clarity so others can resolve them too
• Recommend improvements to our technology stack as you stay current on infrastructure, security, and cloud platforms

Responsibility

• Handle intake, triage, troubleshooting, escalation, and resolution for internal technical issues
• Respond to requests in person and online during established working hours
• Participate in the on-call schedule to respond to and remediate incidents and outages
• Work with the broader TechOps team on onboarding and offboarding, including provisioning, deprovisioning, and endpoint lifecycle management

Expertise

• Integrate new applications and technologies into the current technology pipeline
• Administer Windows, macOS, and Linux systems
• Identify and apply process improvements that make our systems and support work more efficient

What We Are Looking For

• 3+ years of experience in a Systems Administrator role
• Hands-on experience administering macOS and Windows
• A track record of resolving technical issues from intake through resolution in a help desk or support queue
• Experience balancing reactive support work with longer-term project delivery, and the ability to describe how you prioritize between them
• Strong troubleshooting skills, shown by examples of diagnosing and fixing complex issues
• Clear written communication, shown through documentation or knowledge-base content you have created
• A generous, service-oriented approach to supporting the organization, with a can-do attitude and genuine enthusiasm for helping people and teams thrive
• Strong interpersonal skills, including explaining technical topics to non-technical colleagues with patience and care
• Dependable follow-through, including comfort participating in an on-call rotation
• Experience finding and implementing efficiencies, such as automating a manual task or streamlining a process
• An understanding and appreciation for BibleProject’s content

Nice to have: experience with any of the following

• Workplace technologies: Google Workspace, Slack, Jira
• UEM/MDM systems: Jamf, MaaS360, Meraki, etc.
• Enterprise scale-out NAS systems: Qumulo, Isilon, NetApp, etc.
• Scripting and automation: Python, Bash
• Help desk systems: Jira/JSD, Zendesk, etc.
• Cloud Technologies: AWS, Google Cloud, Azure

About BibleProject

Portland, Oregon, Founded in 2014

BibleProject is an educational technology and media studio whose mission is to help people experience the Bible as a unified story that leads to Jesus.

We have grown significantly in the area of multimedia technology. What began with two animated videos now encompasses multiple platforms and products, including over 200 videos. Our website and app serve as connection hubs to our ever-growing library of resources. Classroom, our online learning platform, offers accessible, graduate-level Bible classes.

These, and all of our supporting products, continue to be completely free to audiences around the world, thanks to the ongoing generosity of our patrons.

Location: Portland, OR

Reporting to: Bradley Mumme, Director of Technology Services

Compensation & Benefits

• Competitive salary that scales with experience directly related to this role.
• Medical, dental, vision, life, short- and long-term disability insurance for employees and families, with premiums covered 100% by BibleProject.
• 401(k) with 4% employer match.
• Flexible PTO.
• 4 weeks of org-wide synchronized rest breaks.
• Paid parental leave.
• Paid learning stipend.
• Relocation Assistance available
• A culture focused on belonging and thriving.

BibleProject is an equal opportunity employer.