Tech Customer Service Representative – German & English (Lisbon / Remote)

Tech Customer Service Representative – German & English (Lisbon / Remote) Location: Lisbon, Portugal (Remote Work Options Available) Start Date: June 2nd, 2026 Contract Type: CDD 6 Months (Renewable) Are you a tech-savvy problem solver with a passion for helping others? We are looking for fluent German and English speakers to join our dynamic team in Lisbon. This is a unique opportunity to build a career in a global tech environment while enjoying the vibrant lifestyle of Portugal. The Role As a Tech Customer Service Representative, you won't just be answering calls; you'll be turning frustration into satisfaction. You will be the voice of our brand, ensuring every user receives clear, confident, and empathetic support. Key Responsibilities: Act as a professional problem solver, finding quick and effective solutions for customers. Handle technical inquiries with patience and care, even in high-pressure situations. Maintain meticulous records of issues and follow up until full resolution. Communicate complex solutions clearly and confidently. What We Are Looking For Language Skills: Native or C1 level in German + Fluency in English . Tech-Savvy: Comfortable navigating digital tools and explaining technical concepts. Empathy & Resilience: You stay calm, focused, and professional under pressure. Attention to Detail: You catch the small things and ensure nothing falls through the cracks. Experience: Previous experience in Customer Service is preferred; sales experience is a plus. Schedule Service Hours: Monday to Saturday (including bank holidays), 08:00 – 19:00. Shifts: Rotational shifts. Time Off: 2 Days off per week (Sunday + 1 rotational day). What We Offer We provide a comprehensive package designed to support your transition and long-term success: Base Salary: €1,300 per month (paid 14 times per year). Performance Bonus: Up to €225 per month (paid 12 times per year). Meal Allowance: €7.63 per working day. Welcome Bonus: Paid in 12 monthly installments during your first year. Health Insurance: Available from Day 1 (Co-pay for first 6 months; 100% free after 6 months). Relocation Support: We are exceptionally offering relocation assistance for this specific project! Why Join Us? Every issue is a chance to create a loyal customer. If you are ready to kickstart your career in Lisbon with a global leader in tech support, apply today!