Technical Customer Support - German speaking

Technical Customer Support - German speaking Fancy a technical support career in Bucharest, using your German skills to solve real customer issues? Join an international team, enjoy great benefits, and unlock hybrid work after training! Apply now We usually respond within a day Position : Technical Customer Support Representatives Location : Hybrid possible after training period; on-site Bucharest, Romania (performance-dependent) Employment type : Full-time Remuneration : Base salary + bonuses What you’ll be doing: Provide technical customer support in German via voice channels Assist customers with questions and issues related to home appliance products Troubleshoot technical and product-related problems Identify customer needs and provide clear and accurate solutions Guide customers through appropriate troubleshooting steps Document customer interactions and relevant case information accurately Escalate complex technical issues when required Maintain a professional and customer-focused approach throughout each interaction Meet required quality, productivity and customer service standards. What you bring: German language proficiency at C1 level Previous customer service or technical support experience is preferred Strong verbal communication skills in German Good technical understanding and ability to troubleshoot customer issues Customer-focused and solution-oriented approach Good organisational skills and attention to detail Comfortable working with computer systems and internal tools Ability to work effectively in a structured customer support environment Willingness to work fully on-site in Bucharest for the first three months Legal right to work in Romania / valid work permit. What we offer: Excellent remuneration package based on experience, skills, and performance Guidance and tools to reach your full potential Relocation support for international candidates (coming from outside of Romania) Sign-on bonus for new joiners Performance bonus Meal tickets Medical Subscription Wellbeing programs And many others! Department Customer Support Locations Bucharest About Twentoo Twentoo is a recruitment partner built by people who understand fast-moving environments. We focus on iGaming, BPO, and Customer Suppor t, working with companies that are growing quickly and need people who can keep up. We support roles across different levels — from multilingual entry-level positions to more senior commercial and leadership hires. We keep things simple. We work closely with both companies and candidates to make sure the process is clear, relevant, and efficient. No unnecessary steps, no guesswork. We know what these environments require — speed , adaptability, and people who deliver — because we’ve worked in them ourselves. At Twentoo, it’s not just about filling a role. It’s about finding the right fit for both sides , and making sure it works long term.