About Us
Catalyx specializes in the science of operational processes. With a footprint across North America and Europe, the company carefully automates and services R&D, production, packaging, and delivery processes—globally—with a sophisticated blend of products, technologies, and lifecycle services. The company was formed in 2022 after CXV Global (Crest Solutions, Xyntek, and VistaLink) and Panacea Technologies joined forces. For over three decades, Catalyx’s partnership-based culture has helped organizations in production-intense, highly regulated industries optimize their operational efficiency, performance, and safety. To learn more about the company's experience and comprehensive suite of capabilities and solutions, visit
www.catalyx.ai
.
Job Description
We are seeking an experienced Technical Service Engineer to
support, troubleshoot, and maintain process automation systems within
manufacturing and industrial facilities. The successful candidate will serve as
the primary technical resource for customers, ensuring optimal performance of
automation equipment, minimizing downtime, and delivering exceptional customer
support.
Key Responsibilities
Diagnose
and resolve electrical, mechanical, controls, and software issues on
automated manufacturing equipment.
Perform
preventive and corrective maintenance on PLC, HMI, SCADA, and industrial
control systems.
Support
process optimization initiatives to improve equipment reliability,
productivity, and efficiency.
Conduct
system upgrades, retrofits, and software modifications as required.
Interpret
electrical schematics, P&IDs, wiring diagrams, and control narratives.
Troubleshoot
communication networks including Ethernet/IP, Profinet, Modbus, and other
industrial protocols.
Provide
emergency field support and technical assistance to customers.
Document
service activities, root cause analyses, and corrective actions.
Train
operators, maintenance personnel, and customer staff on equipment
operation and maintenance procedures.
Collaborate
with engineering, project management, and customer teams to ensure
successful project execution.
Maintain compliance with customer safety
requirements and company policies.
Requirements
Required
Associate's
or Bachelor's degree in Engineering, Automation, Electrical Engineering,
Mechatronics, or related field.
3+
years of experience supporting industrial automation systems within
manufacturing environments.
Experience
troubleshooting PLCs such as:
Rockwell
Automation Allen-Bradley/Siemens/Schneider
Electric
Knowledge
of HMI and SCADA platforms.
Strong
electrical and mechanical troubleshooting skills.
Ability
to read electrical drawings, schematics, and process documentation.
Strong
customer-facing communication skills.
Ability
to travel 30-50%.
Preferred
Experience
with batch processing, chemical processing, food & beverage,
pharmaceutical, or packaging operations.
Experience
with VFDs, servo systems, robotics, and motion control.
Understanding
of ISA standards and industrial networking.
OSHA
and industrial safety training.
Technical Skills
PLC
Programming & Troubleshooting
HMI/SCADA
Systems
Industrial
Networking
Process
Control Systems
Instrumentation
& Calibration
VFDs
& Motor Controls
Root
Cause Analysis
Commissioning
& Startup Support
Preventive
Maintenance
Customer
Relationship Management
Travel Requirements
Intermittent
regional and occasional national travel.
Ability
to work flexible hours
Valid
driver's license and passport preferred.
Desired Competencies
Customer-focused
mindset
Strong
problem-solving abilities
Ability
to work independently with minimal supervision
Excellent
communication and documentation skills
Strong organizational and time-management skills
Benefits
At Catalyx we understand that our people are our greatest asset. For this reason and many others, we take care of them. The team in Catalyx benefits from a Total Rewards package. This includes great personal benefits and professional growth opportunities.
Catalyx is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all individuals are valued, respected, and supported. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We encourage applications from all qualified candidates, regardless of background, and strive to create a welcoming environment for everyone.
At Catalyx, we are committed to attracting the best global talent. We proudly support our international employees by offering assistance with Critical Skills Visa applications for eligible candidates.