Technical Services Director

Position: Technical Services Director Work Location: Clark Global City, Pampanga Relocation Package: Work Visa, Flight Expense, and First Class Accommodation inside Clark Global City, Pampanga Professional Requirements: Willing to relocate to Clark Global City, Pampanga, PHILIPPINES 15+ years’ total experience, including 5Clark Global City, Pampanga years in a 24/7 environment Experience of leading overall infrastructure for a complex organization and network Working knowledge of Storage Area Network (SAN) and related technologies, Cisco-based network communications technology, High availability and disaster recovery architecture, communication and related technologies Exposure to ITIL concepts and adoption. Experience with regulatory compliance issues, as well best practices in application and network security. Key Accountabilities: Overall manage and lead a team of Global Service Desk Engineers, Field Engineers, Consulting Engineers, Client Service Partners, Value Chain Administrators. Ensure delivery of 24/7 service operations and KPI compliance. Manage escalations and give timely resolutions to the customers. Key Deliverables: The Technical Services Director is responsible to deliver the following: To lead the technology infrastructure strategy and execution for the Company Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement. Provides infrastructure services vision, enables innovation and seeks to leverage IT trends that can create business value consistent with the company’s requirements and expectations. Development of governance process. Build strategic relationships for creating value for the Company. Participate in the formulation of the company's business plans; assessing cost and feasibility, and ensuring the plan is aligned with and supports the strategic goals of the business. Hands-on technical depth enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting. Leadership for delivery of 24/7 service operations and KPI compliance.