Training Lead - BPO

ob title: Training Lead Account: E-Commerce Social Media Work Schedule: Shifting Schedule (Morning, Mid, Graveyard) Work Arrangement: Onsite (Robinsons Cyberscape Gamma and Omega , Pasig City Salary Package : up to 70,000 - Offers a relocation package Start date: ASAP Headcount: 1 QUALIFICATIONS: Minimum of at least 2 years in college or an equivalent diploma. Proficiency in English (spoken, written, and reading) at least at a CEFR Level C1 / ILR Level 4. Minimum 4 years of experience in BPO or similar environment Minimum of 2 years on a lead/supervisory capacity Experience in conducting Leadership Training and/or Product Specific Training for at least 3 years 3+ years prior experience in developing policies, process documentation, training and communication materials Strong problem solving and decision-making abilities Extensive knowledge of analyzing training needs and implementing performance gap analysis Above average English oral and written communication skills is a must Strong Facilitation skills using Adult Learning Theories Ability to design modules catering to all types of learners Ability to measure training results using participants Reaction, Learning, Behavior and ROI Ability to collaborate with other departments to identify training opportunities Strong Client liaison skills particularly on Learning and Development Experience with Learning Management System (LMS) is a plus Strong computer and software skills Candidates must be willing to work rotating shift Qualified Candidates should send CV to [email protected]